Why does my new Laptop do this?

[Grumpy21]

New HP dv2000 laptop:
Vista 64bit Ultimate SP1
Intel Core 2 Duo CPU [email protected] GHz
Nvidia GeForce 8400M GS
4 GB RAM

This Laptop has been in service since 25 June 2008

The screen in the picture below has shown up twice. Once upon awakening from sleep and once while reading a document in Firefox.

The only cure is to press and hold the on/off button until the system powers down.

Windows says that I have the most current video driver.

What else can I check before sending it back to HP?

Picture taken with my iPhone in a dimly lit room.

 

[z3r010]

Just send it back, that's got to be a hardware fault.

 

[Grumpy21]

Thanks, guess I'll see how good HP is at returns.

 

[wwoods]

Just send it back, that's got to be a hardware fault.

OHHHHHH...I saw that on my HP laptop also....perty colors. Sent back and they replaced MB (integrated vid card). Was a DV9500CTO, 6 months old. Had it back with a new MB within a week

 

[times9]

maybe you could go to the hp site of ur country and install new graphics drivers i know when i got mine i would get a white screen and black lines every so oftern and i updated my graphics drivers and it fixed it. i called hp and thats wot they told me to do and to update my bios.