John, thanks once agian for this. It is a new Sony TZ with Vista Business installed. The laptop is perfect but completely let down by Vista. Apart from the applications and printers that are not supported, it has just been one niggle after another. At one stage, the USB drivers went missing and I spent ages trying to sort that out. Another patch from MS did work but it was time consuming finding it. Email without a UK English spell check is annoying too! Like most people these days, I just don't have the time to work on what should be a 'tool of the trade'. We have three other Sony laptops with XP and they have never given us any trouble.
Kind regards.