Vista 64 bsod

[kmeier]

Any assistance appreciated. I've attached the diagnostic files as zipped.

PC make & model is an ASUS Essentio Desktop CG 5270.

I also ran a MEM test for a good 24 hours. All was good in that department.

 

[tom982]

Hello kmeier and welcome to the forums

Could you zip up this file and attach it to your next post please?

C:\Windows\system32\DRIVERS\Rtlh64.sys

I'm seeing signs of this causing your BSODs, but I don't know what this file is.

Tom

 

[richc46]

Tom
Productname: Realtek 8101E/8168/8169 PCI/PCIe Adapters Description: Realtek 8101E/8168/8169 NDIS6 64-bit Driver Company: Realtek Corporation

 

[tom982]

Tom
Productname: Realtek 8101E/8168/8169 PCI/PCIe Adapters Description: Realtek 8101E/8168/8169 NDIS6 64-bit Driver Company: Realtek Corporation

Well that was a great start to this thread! I read the driver name as Rt1h64 in Windbg and just Googled that. I have a feeling I've made this mistake once before in the past

@kmeier

Do you have ASUS Update installed?

Tom

 

[kmeier]

I have my ASUS update installed. Windows doesn't detect an updated driver either when I use device manager. The file is attached.

 

[richc46]

You have to go to the website to update. The updater is not reliable to get to most current.

 

[Madhur B]

Hi kmeier,

In addition, while checking the latest files, found there is an error for file crcdisk.sys, run repairs on the Vista System Files with System File Checker using the command sfc /scannow, also providing the link for reference: http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

If issue persists, we can repair the file by using the command chkdsk /f, providing the link for detailed instructions: http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

Also run the built-in diagnostics provided by the manufacturer on the computer to check if the hardware is working fine.

Please reply if you have any further questions.

 

[tom982]

After running the SFC command, could you zip up and upload your CBS log for us please? It is located here:

C:\Windows\Logs\CBS\CBS.log

Don't follow the instructions in the tutorial labelled 1. How to Read the CBS.LOG as the output isn't at all helpful for us, we need the full log

Tom

 

[kmeier]

Attached is the zipped cbs.log file.

Besides the BSOD, I also have a few other glitches with my ASUS: loud fan, monitor randomly goes black for a few seconds, SD card not always recognized, USB mouse messes with SLEEP function.

Any recommended hardware diagnostic tools?

 

[Madhur B]

Hi kmeier,

As mentioned earlier that the computer is an Asus computer, run the built-in diagnostics provided by the manufacturer to check if hardware is working fine.

For any clarifications please feel free to contact me