virus

[robzdnvr]

Need help my sister in law got a virus on her vista pre
mium pc and when restarting immediately the safe mode screen comes up and none of the options work tried the recovery cd and also startup repair and nothing works get to like 60% and freezes it and after restarting it seems to loop and go back o the safe mode screen any ideas she has valueable pics and completely wipeing the hard drive is is a last resort I wanna try and recover her files thanks

 

[richc46]

Dont worry we can save the pics
Before anything be sure the virus is gone.

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.


Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.

• Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
• Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
• Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.

 

[roy69]

Try this at your own risk.
Put a USB key into your drive.
Put this disk into a known clean compter. (with Microsoft Security Essentials) installled.
Run a check on the key you are putting into the compter.
All data is now backed up.
If you have a good clean computer to back up data onto with a security suiet installed, there should not be many problems.

 

[whs]

I would be curious to know why you think there is a virus. The kind of system behavior you see can have many causes.

But if the system is not useable, you could try to recover the data with this: Computer First Aid Using Knoppix

Once the system is accessible, there are other ways. In that case post back.