I bought a new external hard drive with usb. western digital my book.
It wouldn't install correct drivers it so I returned it and got a maxtor OneTouch4.
Vista can't install the correct drivers for this either.
Lists it in the device manager as Unknown device with a excamation by it.
If I goto the disk manager i see it as drive 1 with no letter assigned.
When clicking to try to change it I get an error that says to refresh or reboot.
I did both and no change. The disk manager sees the correct size of disk. but I can't assign a drive letter.
In device manger under disks i do have the maxtor drive showing that its installed.
But under unknown devicices there is one listed. And it goes away if I unlug the usb to the drive.
I take the usb drive to xp and it works as soon as i plug it in.
Two different brand store bought externals didn't work.
I've uninstalled and reinstalled the disks and unknown device with no luck.
The little icon in the bottom right that says safely remove hardware when i click it shows the maxtor drive connected.
What am I doing wrong here? Any help would be greatly appreciated!!
1 320GB Seagate SATA
1 250GB Western Digital SATA
1 200GB Maxtor SATA
2x160GB Western Digitals SATA
1 320GB Seagate External
1 120GB Western Digital External
1 80GB Westen Digital External
1 4GB Crucial Flash Drive for Ready Boost
PSU
600watt Fortron Source
Case
Antec
Cooling
Fresh Air
Mouse
Razer Diamondback
Keyboard
Microsoft Natural Ergonamic 4000
Other Info
My main rig runs Vista Ultimate or Server 2008. Depending on which Acronis image I decide to load.
Have you considered your security software? You might have an Suite that includes a feature like USB Firewall - or, you might actually have that exact product installed somewhere as well?
SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
PSU
Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
Case
ThermalTake Level 10 GT (Black)
Cooling
Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
Mouse
Logitech MX Master (shared)
Keyboard
Logitech G15 (gen 2)
Internet Speed
AT&T Lightspeed Gigabit duplex
Operating System
Sabayon Linux (current, weekly updates, 5.1.x kernel)
Manufacturer/Model
Lenovo ThinkPad E545
CPU
AMD A6-5350M APU
Motherboard
Lenovo
Memory
8 GB
Sound Card
Conextant 20671 SmartAudio HD
Monitor(s) Displays
Lenovo 15" Matte
Screen Resolution
1680 * 1050
Hard Drives
INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
Like you I have Vista Home Premium SP1 and just bought a Maxtor OneTouch 4, and have exactly the same problem with not being able to update the driver. In my case disk manager doesn't recognise the drive at all, although it is identified as OneTouch when trying to find the driver. Unfortunately that's as far as it gets.
The following article on the Seagate support site seems relevant Self-Service.
Unfortunately my INFCACHE.1 is missing so looks like I may need to run a repair.
Does anyone know of an alternative way to obtain the driver online?
To finally get this fixed I had to get help from the free Microsoft Vista support chat. They changed a registry setting and it started to work. But only the Maxtor not any others. So I had to reinstall and then everything worked just fine.
