TV Tuner not Found Error in WMC

Sebya

New Member
Anyone that has this error, I will need you to send all the Specs of your PC, I am trying to figure out, what is going on??? :sarc:
 

My Computer

Hi Sebya, I have tried to do the TV set up but still get TUNER NOT FOUND. I spent the day with HP. I did the Media center error in vista, no help. I opened the computer and took the card out and reinstall but that didn"t help. I had allready done a system recovery using disks purchased from HP. They are sending me a new card, and at first they were going to have me send in the computer but changed their minds. I have a Pavilion s3120n slimline with A ViXS PureTV-U 48A3 (NTSC/ATSC Combo) card. My O/S is Vista Home Premium 32 bit AMD Athlon 64 X2 Dual Core Processor 4200+ 2.20GHz, 2.00 GB RAM, Nvida GeForce 6150 LE and Service Pack 1. Computer is 7 mos. old. Any help will be welcome. Thanks.
 

My Computer

System One

  • Manufacturer/Model
    H P Pavilion s3120n
    CPU
    AMD Athlon 64X2 Dual Core Processor 4200+ 2.20GHz
    Motherboard
    M2Nc51-AR
    Memory
    Ram 2.0 GB
    Graphics card(s)
    NVIDIA GeForce 6150 LE Graphis
    Sound Card
    Realtex
    Monitor(s) Displays
    ViewSonic VX2035WM
    Screen Resolution
    1680X1050 pixels
    Hard Drives
    320GB 7200RPM Serial ATA
    PSU
    AC Bel Model#PC6012
    Cooling
    fan
    Mouse
    PS2
    Keyboard
    PS2
    Internet Speed
    10 down 1 up
    Other Info
    Computer has had the motherboard, power pak and tv tuner replaced. Using HP Deskjet F440 Printer, and IE9.
Hi, I read your reply, let me explain you, the reason why HP does a Full System Reinstallation is because: since (Supposing) your PC used to take the TV Tuner Card with Windows Media Center it is possible that the issue can be resolved, anyway to be honest with you I personally think that you had a Hardware issue, because if it was a Software issue, Why reinstalling the OS would not work??
Another thing is that HP sends a Hardware Diagnostics Tool, it is a tool in built with the PC, and it is very accurate, you can find it here: Start-->All Programs-->PC Help and Tools-->Hardware Diagnostics Tool.
With your old Card did some one of us tell you to Switch the Slot of the TV Tuner Card before doing the Recovery??
Did you run a Test with the HDT on the TV Tuner Card???
Did we tell you to uninstall the Microsoft.net Framework???
Did reinstall the Drivers using the HP Recovery Manager??
Did upgrade the Drivers before replacing the Card???, Using the HP Drivers Upgrade or the ones from the Original Manufacturer???
Did you install any Media Software to burn CDs or to use with a Digital Camera??
This maybe Stupid but it worked before for us: Did you run WMC as administrator???
Was there any chance to use another Program to watch TV???
I will need to answer me this questions, I will search for the Registry Entries of how they should be working Properly, besides the Name of your TV Tuner is not the Name you gave me, usually the Name is another, I will search that for you and will see if there are New Drivers in the original manufacturer webpage.
 

My Computer

Hi Sebya, You are correct with it being a hardware issue, as soon as I replaced the card and hit set up TV it was there. I hooked up rabbit ears but no reception so I tried cable and got all the channels plus guide. I think it said one tuner found do you want to configer. I will answer the questions above in a couple of days to help others also. There was at least 150 questions I came across from users with this problem. With reference to the name of the card that is what I gave HP and I got the same card back from them, it has ViXS right on the card. Anyway I will post in a day or so after I try out this new card but for now it gets all the channels plus guide only problem is that the picture is not as clear as I would like. Proably the distance I had to run the cable. Have a great day and THANK YOU for your concern.
 

My Computer

System One

  • Manufacturer/Model
    H P Pavilion s3120n
    CPU
    AMD Athlon 64X2 Dual Core Processor 4200+ 2.20GHz
    Motherboard
    M2Nc51-AR
    Memory
    Ram 2.0 GB
    Graphics card(s)
    NVIDIA GeForce 6150 LE Graphis
    Sound Card
    Realtex
    Monitor(s) Displays
    ViewSonic VX2035WM
    Screen Resolution
    1680X1050 pixels
    Hard Drives
    320GB 7200RPM Serial ATA
    PSU
    AC Bel Model#PC6012
    Cooling
    fan
    Mouse
    PS2
    Keyboard
    PS2
    Internet Speed
    10 down 1 up
    Other Info
    Computer has had the motherboard, power pak and tv tuner replaced. Using HP Deskjet F440 Printer, and IE9.
Mmmm, sometimes it may happen that the Picture is not clear because there is interference in the cable signal, that is something that can be improved with a Signal amplifier, I have in my PC an old Winfast TV 2000 btv878, and it is great but since the receptor is not as good as the one from the TV I needed one of those, when I connected it it allowed me to watch the TV more clear, but of course it can never be compared with a TV that is design for that purpose, anyway this Device will help, mmmm but first I would recommend you to check if there is any way to configure some parameters of the WMC, like frequency, horizontal, vertical, etc, that may work. I hope you enjoy your TV Tuner.
 

My Computer

I have a Sony Laptop, with built in TV Tuner. I didn't use it often, but when I did it worked beautifully with no problems. I didn't use it for a few months and the next time I did try, I got the "TV Tuner not found error message. Since then it has not worked, no matter what I try. It was still in warrenty so I rang Sony. Their engineers were aware of the problem. They asked if I had installed Windows media Player 11. I had, so I said yes. they assured me that that was what had knocked out the TV Tuner. They said the only way to get it working again would be to do a factory reset, and not install WMP11 on the machine.
 

My Computer

I have a Sony Laptop, with built in TV Tuner. I didn't use it often, but when I did it worked beautifully with no problems. I didn't use it for a few months and the next time I did try, I got the "TV Tuner not found error message. Since then it has not worked, no matter what I try. It was still in warrenty so I rang Sony. Their engineers were aware of the problem. They asked if I had installed Windows media Player 11. I had, so I said yes. they assured me that that was what had knocked out the TV Tuner. They said the only way to get it working again would be to do a factory reset, and not install WMP11 on the machine.
Soapman, so what they are saying is that it is a software issue and not a hardware. Did the Tuner work before you installed Windows media player? If you want to get it up and running follow the advice of the engineers, being sure to; (1) Backup files etc. (2) Do a Factory restore "you do have the disk or disks", or have it saved to a partition on your hard disk. (3) After factory reset install any programs that were not included in the backup. Please post back so others will know if this corrected the problem.
 

My Computer

System One

  • Manufacturer/Model
    H P Pavilion s3120n
    CPU
    AMD Athlon 64X2 Dual Core Processor 4200+ 2.20GHz
    Motherboard
    M2Nc51-AR
    Memory
    Ram 2.0 GB
    Graphics card(s)
    NVIDIA GeForce 6150 LE Graphis
    Sound Card
    Realtex
    Monitor(s) Displays
    ViewSonic VX2035WM
    Screen Resolution
    1680X1050 pixels
    Hard Drives
    320GB 7200RPM Serial ATA
    PSU
    AC Bel Model#PC6012
    Cooling
    fan
    Mouse
    PS2
    Keyboard
    PS2
    Internet Speed
    10 down 1 up
    Other Info
    Computer has had the motherboard, power pak and tv tuner replaced. Using HP Deskjet F440 Printer, and IE9.
I have a Sony Laptop, with built in TV Tuner. I didn't use it often, but when I did it worked beautifully with no problems. I didn't use it for a few months and the next time I did try, I got the "TV Tuner not found error message. Since then it has not worked, no matter what I try. It was still in warrenty so I rang Sony. Their engineers were aware of the problem. They asked if I had installed Windows media Player 11. I had, so I said yes. they assured me that that was what had knocked out the TV Tuner. They said the only way to get it working again would be to do a factory reset, and not install WMP11 on the machine.
Soapman, so what they are saying is that it is a software issue and not a hardware. Did the Tuner work before you installed Windows media player? If you want to get it up and running follow the advice of the engineers, being sure to; (1) Backup files etc. (2) Do a Factory restore "you do have the disk or disks", or have it saved to a partition on your hard disk. (3) After factory reset install any programs that were not included in the backup. Please post back so others will know if this corrected the problem.
I am hoping I can correct the problem without a clean install, as going through the hassle of all that, is not worth it. Put it this way, I'd want a more important reason for having to reset my machine. e.g. As a last resort against a virus or something.
 

My Computer

When I (temporarily) had an HP Multimedia machine, within a couple of days the Tuner stopped working - tuner not found.

I found that moving it to another slot rectified the situation.

Of course, then I returned the machine and built the one in my signature....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System) Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree) 2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Soapman, it usually happens that other programs maybe using your TV Tuner, is possible, however a factory reset should be used as a last option, since your TV Tuner is Built-In, you will not be able to exchange it for a new one. Backing up your Data it is a MUST, since all Companies ran a Factory Reset before testing the PC or Notebook in their Repair Facilities.
IF the Problem has started with the installation of WMP 11, then I guess that you can try uninstalling the program before running the Factory Reset, also you can try resetting WMC Settings:
HP Media Center Desktop PCs -  Rerunning or Resetting Windows Media Center Software Setup 

Of course after uninstalling the WMP11, then you can follow these steps and try.
Try to get the real name of your TV Tuner by getting into Device Manager and Finding the Model Name of the TV Tuner and its Manufacturer. I have a Winfast TV 2000, quite old, but its Manufacturer has its own application to watch and record TV which is great, I recommend you to do the same.
A Factory Reset would take you between 30 to 75 minutes, but how much would it take you to reinstall all your applications, data, and of course you may have to Download the Windows Updates, do not do it using Windows Update before you have installed the Vista SP1 with the Standalone Installer, because it already happened that the PC automatically installs 104 Updates that take 150 Minutes and the PC crashes after being restarted, and starting all over again is the only solution.
I hope this Information works for you.
Good Luck!!!!
Sebya
 

My Computer

Back
Top