System Restore disk problems

[bp123]

Hello,


First off, after restarting my computer one day, I found it to either not get past the loading screen or freeze 5 minutes after if i could log on. I tried a few things that did not work and went to do a system restore from the windows repair tools upon booting up.

When i tried to restore i get the message that a system restore cannot be done because the C drive had errors. It prompted me to do a disk consistency check upon restart which i did. After trying a few times i find that it always freezes at 7% through, and will not move.

Finally, i tried booting into safe mode, only to find that it too freezes when it is loading files, always at windows/system32/drivers/crcdisk.sys.



The computer is only 2 months old, bought brand new at best buy. A rocketfish 550watt power supply and Geforce 9800 video card were installed by the employees, but no other hardware was replaced or tampered with.








Any help is appreciated!

 

[Frostmourne]

Your disk is dying, replace it at the store.

 

[lemur]

Frost is most likely correct. You can also try download knoppix, a bootable CD to format the drive and try again.

 

[Frostmourne]

Or sysrescuecd

 

[whs]

As suggested, you can try to recover your files with: ( Computer First Aid Using Knoppix ) But if the HDD is dead, that may not work either. I hope you backed up your files.
I would go back to Best Buy and have them replace the disk. If you put your foot down (talk to the manager), they will do it. You have a 1 year warrenty. But usually you have to claim that at the manufacturer. After 1 month, Best Buy does not want to know you any more.