Solved start up problem!

[comptech3000]

Hi,

I recently got a virus on my dell laptop so i decided to do a system restore to an earlier date, this fixed the problem. Then as an option a message popped up asking me if i wanted to install windows service pack so i clicked yes, so as the laptop was shutting down it was installing the service pack but unfortunatly in the process the laptop was switched off by mistake. Ever since i have tried to do a recovery and tried starting windows normally but either way it ends up with a black screen with the message
!!0XC0190036!! 603/76439 (CAPILOCK.DAT)

and it just stops and freezes at this point. Can anybody help me please i would be very grateful!

The operating system is vista gome premium 32bit

 

[Brink]

Hello Comptech, and welcome to Vista Forums.

You may need to do a factory recovery to fix this one. This link from Dell will help show you how to if needed.

Dell - Technical Support=

 

[comptech3000]

Thank you for your reply, i will try that!

 

[Brink]

You're welcome Comptech. Please let us know how it went for you.

 

[comptech3000]

hey, i managed to sort it, i managed to get into the advanced settings to do a system restore to an earlier date again, and now all is well :D,

Thanks again.

 

[Brink]

That is great news Comptech. I'm happy to hear that you got it sorted without having to do a factory restore.