Solution Center 13.0

C

CHOPPER1

New Member
Hello,

I recently uninstalled hp solution center 13.0 because it wasn't working right. The message saying my "scanner is unavailable" to fax please try again is annoying. My laptop is networked and everything else works fine. The scanner works fine in any other request. Any help with this?
On another note... if you've recently wanted to uninstall and reinstall solution center and are finding it hard to find the software online to reinstall, you'll most likely need to use the printer cd. (If you still have it of course). Then you can go to the hp website and download the update to 13.0 and hope it works better. Hope this helps...
 

My Computer

System One

You need to uninstall all HP software first, then disable anti-virus software, and then install. I successfully downloaded the HP software for my All in One printer/scanner from the HP website and used to it to both Uninstall and Install the HP Software. So far it is working fine, and I now take frequent image backups so I can restore if it gets corrupted again.
 

My Computer

System One

Thanks, but I still must be missing something when I try and use the web site to download the software. I can only locate the solution center update which requires you to have a previous version already on your computer. I have a c7280 all in one. I'm starting to think the original software isn't available for my model. I had to dig out my cd and do it that way but I still have the problem of the scanner not being available when I try and send a fax using my laptop.
 

My Computer

System One

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