silverlight problems

[meganefon]

i have been having problems installing/running silverlight. i want to watch netflix and it will not let me install or run silverlight. can u help. i have a vista home premium, servace pack 2, 64 bit.

 

[wither 3]

What specifically happens when you try to install silverlight- error messages etc. ?

 

[meganefon]

nothing happens, thats the problem. i get no error messages. the application appears in my downloads but will not install. i have tried to dl from microsoft and netflix, and even cnet. all the results are the same, nothing happens

 

[wither 3]

Try this-

add Netflix to the "trusted sites" tab in "Internet Options" in IE

 

[meganefon]

did it, still nothing.

 

[meganefon]

also did the elevated command prompt (sfc/scannow) and chkdsk and they both ran to completion and nothing changed

 

[wither 3]

Try using Firefox to download and install Silverlight per these instructions-

Get Silverlight | Microsoft Silverlight

 

[meganefon]

did didnt help

 

[townsbg]

You can get free support for installation issues. Please Verify your Location

Also when you download the installer have you tried right clicking and select run as administrator? You might want to try version 4. http://www.silverlight.net/downloads

 

[meganefon]

thank you very much but nothing was workin. called tech support and they got it all fixed up for me

 

[wither 3]

To help others with a similar problem, what was the fix?

 

[meganefon]

i had to call the 800# and have them remote access my computer, it had issues even in the regestry

 

[wither 3]

I understand. I've let others remotely access my system to fix things. Usually I ask them what they did, in case it happens again.