SetupLauncher has stopped working

[tamrar]

Help me please... Have not used this forum b4 so i may be i wrong place??I am trying to set-up a new MP3 player and when i run the setup.exe file I get "SetupLauncher has stopped working" all service packs are up-to-date and am running as admin??? what the hell is going on ?? driving me nnuts!!!!!!!

 

[niemiro]

Hi,

1. Click on the Start Orb and then click on Control Panel. (All steps have screenshots below and you can click on any screenshot to enlarge it.)



2. Double click on "Problem Reports and Solutions".



3. Click "See Problems to Check" on the left hand pane. (N.B. Your window will not look exactely the same as mine)



4. Under Skype, click "More Details". I do not have SetupLauncher in my list, so substitute my Installer for your SetupLauncher.



5. Copy everything in the red box on MY screenshot and paste it into a reply to this thread. Alternatively you could make a screengrab of the whole window and reply with that instead.

How to take a screengrab: http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html



6. Click "OK".



7. Check "Select All" and "Check again for solutions to other problems" then click "Check for Solutions". If any new solutions are found, particularly for SetupLauncher, open them up and see what they say.



8. Please can you tell us exactly what MP3 player you are trying to install and send us back that piece of text. Then we may be able to fix your problem.

Thanks,

Richard

 

[tamrar]

Thankyou, here is the cut and paste.. means nothing to me!
The MP3 is a SONY NWZ-E443.. we are probably behind here is Australia!

1)
Product
SetupLauncher

Problem
Stopped responding and was closed

Date
20/01/2010 11:37 AM

Status
Not Reported

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: Setup.exe
Application Version: 2.0.0.8240
Application Timestamp: 4a9217c6
Hang Signature: df42
Hang Type: 6144
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Hang Signature 1: 3e00029364439d74fc20bdaedb04806c
Additional Hang Signature 2: aad1
Additional Hang Signature 3: 5358218d9ca1b4d86cfa1faa009783ba
Additional Hang Signature 4: df42
Additional Hang Signature 5: 3e00029364439d74fc20bdaedb04806c
Additional Hang Signature 6: aad1
Additional Hang Signature 7: 5358218d9ca1b4d86cfa1faa009783ba

2)
Product
SetupLauncher

Problem
Stopped working

Date
22/01/2010 10:35 PM

Status
Not Reported

Problem signature
Problem Event Name: BEX
Application Name: CopyModule.exe
Application Version: 2.0.0.8240
Application Timestamp: 4a9217ad
Fault Module Name: CopyModule.exe
Fault Module Version: 2.0.0.8240
Fault Module Timestamp: 4a9217ad
Exception Offset: 00026ea3
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 3081
Additional Information 1: bad7
Additional Information 2: 4219a96dbc0a6d745d6ea6f1025b7919
Additional Information 3: a5a6
Additional Information 4: 4037f3226509159245609d4841e8ffe8

 

[niemiro]

Hi,

Here is the latest software and firmware for your device:

Content Transfer Manager: Content Transfer Version 1.3 for Walkman (NWZ-A, NWZ-E, NWZ-S, NWZ-W, NWZ-X) Series : Sony Australia

Media Manager: Media Manager for Walkman Version 1.2 : Sony Australia

Firmware: NWZ-E443/E444/E445 Firmware Version 1.01 Update Program : Sony Australia

Make sure you are using the latest version of all three of these. If it still does not work, TEMPORERILY disable DEP and try the install again. DO NOT leave DEP off. It is an intrinsic part of your security system and SHOULD NOT be disabled. Here is how to disable DEP: http://www.vistax64.com/tutorials/120778-dep-enable-disable.html

Tell us how it goes,

Richard