Serious problems

[brau0318]

My laptop is seriously infected. I have a google redirect virus among many many others. Sometimes when I boot up I can open my normal desktop settings and others it loads a black background and only a recycle bin. It will not allow me to open any folders or files. It has bubble that pops up and states something along the lines of it not being able to load the admin settings. I ran the computer in safemode with networking and attempted to run rkill which is a program designed to track and stop malware from stoping a malware or virus scanner from running. I have used it before. When i attempted to run it, it went to the blue screen of death and reboots. Then I just ran malewarebytes and got 783 infected files and choose the remove all option. I allowed it to reboot and it took 20 mins and never rebooted. I manually shut it down from the button and now the computer is far worse off then before. It takes 3-4 attempts at booting it too get safemode to even work. then when it loads the desktop wont allow me to open anything. I hope someone can help me cause the computer is only a year old. Thank you

 

[richc46]

Welcome
We at this forum pride ourselves in giving the best possible help. In this case, the best that I can do is to refer you to our specialist in this area. Please be patient, she will probably be online tomorrow her time. It is 11PM here now.
Once she gives the go ahead. Ill fix the Blue screens if you still get them.

 

[Jacee]

Oh wow! With 783 infected files, my personal advice would be to wipe and do a clean install. This almost sounds like "Virut" :eek:

Virut is a file infector which infects every exe present on your system. The problem with Virut is, this is a buggy file infector and that's why scanners cannot disinfect them properly either > result > files are corrupted, won't work anymore.
And as I already explained, Virut infects every exe. This means that you may not delete these files, but they should be disinfected. And since it's a buggy virus, the files cannot be properly disinfected.
This unfortunately means that this is a game over situation and there's nothing much you can do besides formatting and reinstalling Windows.
Don't backup your files either, because when you backup exe files, they are also infected. You can however backup pictures and documents.

 

[brau0318]

Thank you for your help.

 

[Jacee]

I didn't help, but you would be wise to do a clean installation.

 

[richc46]

I would go with that. If you decide not to, you will never be sure that you are clean.
If you could even get to that point.

 

[brau0318]

I didn't help, but you would be wise to do a clean installation.

Sorry I was responding to the first reply you must have posted before I saw it.

Yeah, I would love to save photos, videos and music but I cant even get my desktop to load soooo. I was hoping that I didn't have to start fresh but it looks that way.

 

[richc46]

Heres the thing
I can save your stuff
but
cant guarantee that its not infected, too