Roxio 9 fails to run..crashes every time

[geojoshi]

Hi all,

On my laptop i have a problem with Roxio 9 which came pre-installed. now,every time i start this programe it crashes itself. tried to disable anti-virus before running the same result was the same.

Tried to reinstall manytimes. still the problem persists.

Problem signature
Problem Event Name: APPCRASH
Application Name: Roxio_Central33.exe
Application Version: 3.30.69.2
Application Timestamp: 455a2604
Fault Module Name: StackHash_0403
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03824
Exception Code: c0000374
Exception Offset: 000ab0bf
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 16393
Additional Information 1: 0403
Additional Information 2: 15c368d46162d637e4dca9b69be018cb
Additional Information 3: ffa0
Additional Information 4: f875476cc9b01a934f5ab24c797c17f0
Extra information about the problem
Bucket ID: 1300365168

kindly suggest some ideas to get it working

Regards,

Geo

 

[stoneys-nutz]

Hello geojoshi,
Have you tried to update with the latest patch ?, follow the link below.
Good luck and please post your results.

Roxio Software Updates