Reformatted HD and Reinstallation is Failing

HarrietH

Member
Hi:

I have a Dell Inspiron 1525 that started with the Black Screen of Death - just a black screen with a movable cursor. Would not boot into Safe Mode. I tried a restore from the Vista CD but it said no restore points were found, but I know System Restore was on before all of this happened.

I tried hitting F8 because according to the Dell manual that was supposed to give me the option of restoring the hard drive to the factory image, but that never came up as an option like the Dell Manual said it would.

I reformatted the hard drive and tried to do the PCRestore from the Vista CD using the instructions on the Dell site about how to do this. I did a CHKDSK on the D: recovery partition that has the factory image on it and it is fine according to CHKDSK. I ran PCRestore from the Vista CD but this did not result in a bootable HD. When I reboot, it attempts a repair and says the System Volume is corrupt and will be repaired, but on reboot, I get the Blue Screen of Death (BSOD).

When I boot from the Vista CD and try to do a repair, it attempts a repair, does CHKDSK and finds nothing wrong with the disk, says it wants to add the Windows Preinstallation Environment to the D: (recovery) partition (I haven't let it do this yet because I wasn't sure if I should mess with the D: recovery partition).

I have reformatted 5 times and tried to do a clean installation of Vista from the Vista CD. 3/5 attempts the installation fails at the setup phase. The 2 times it worked, it ran incredibly slow and I tried installing the Dell drivers from the drivers and utilities CD and it appears to work but the wireless chip doesn't work. And when I reboot, back to the black screen of death.

I did a memory diagnostic test twice and it said no problems were found both times but that I would get a log or read out (something like that) when I rebooted, but it wouldn't reboot to Vista. The only thing I can do is boot from the Vista CD and get a DOS prompt.

I don't think this is a hard drive problem since CHKDSK reports 0 bad sectors and I can reformat fine. I think this may be a memory problem. But why doesn't the memory test detect the memory problem?

Any help is appreciated.
 

My Computer

Welcome
Dont know what memory test you did or how, but lets start from scratch
Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Run for 8 passes
If passes try a good stick in each slot for 3 passes
If fails do the same for 8 passes.

This test will show you if you have any problems. Do it slowly and carefully. It should take about 8 hours.

If that passes we will do a real hard drive test. Not that chkdsk.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Take your time. As I said its an overnight thing. 8 passes and then you check each slot with a good stick.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
The memtest is running and Pass 1 is complete with no Errors.

The fan is going a mile a minute and it is blowing out hot air. This is a laptop and I am wondering if the thing has a lot of dust inside the case. I have never opened up the case of a lap top before to clean it out, just desk tops.

I am going to let the memtest keep running, but do you think it is supposed to make the fan run so fast like that?
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Want to be sure that you saw the rest. I added to it.
I did, thanks.

I opened up the case and blew it out with a compressed air thing. Not much dust in there.

Speedfan says this:

HD0 32C (has a blue downward arrow)
Temp1 51C (has a flame symbol)
Core 0 41C (has a green check mark)
Core 1 44C-45C (alternates between a green check mark at 44C and a red upward arrow at 45C)

CPU usage is 0%.

Also says found ACPI temperature 51C.
 

My Computer

The memtest went through 9 passes with 0 errors. So I guess that means the memory is fine, which surprises me.

So maybe this is a hard drive problem?
 

My Computer

Your memory is probably ok, but you have to check each slot. Do you know how to do that? Its in my first post about memory.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Your memory is probably ok, but you have to check each slot. Do you know how to do that? Its in my first post about memory.
I did read that part but I think I will take it to the local computer shop and pay to get the lap top fixed if it needs new memory or a motherboard.

I would like to check the hard drive more thoroughly. You mentioned that there was something better than chkdsk for this. Could you tell me more?

Thanks!
 

My Computer

Here are the instructions for a complete HD test.
Test Hard Drive HD Diagnostic or this test http://www.tacktech.com/display.cfm?ttid=287

I agree with your decision to take the computer in if you feel that you do not have the necessary expertise to fix the memory. Before you bring it in, I think its best to be sure that it is the memory. Testing each slot is easy.
Of course, if you feel uncomfortable, let it go.

There is more hardware than just HD and memory, however.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I agree with your decision to take the computer in if you feel that you do not have the necessary expertise to fix the memory. Before you bring it in, I think its best to be sure that it is the memory. Testing each slot is easy.
Of course, if you feel uncomfortable, let it go.

There is more hardware than just HD and memory, however.
It is more a matter of time for me than anything else. I like tinkering with computers, but my day job gets in the way!

I will test the hard drive and report back. I appreciate all of your help.
 

My Computer

Its your computer and your decision. That being said, I will be here to help you in any way that I can.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I just noticed that Dell has some diagnostics you can run when you hit F12. I ran them and the hard drive failed their test so I think it is safe to say I need a new hard drive. I can't believe that I didn't notice that option before - it would have saved me so much time!

I also can't believe that CHKDSK told me the hard drive was fine. Oh well, live and learn.
 

My Computer

OK actually its good news. HD is easy to replace.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
No problem. Now that you know that we are here, come back at any time. Good luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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