Random BSOD

[Cheskin4]

My girlfriend recently bought a new computer from Sony and after only a few weeks of use is already getting the BSOD. This BSOD occurs at random times and often when the computer is just sitting idle. Below is the error messages she received and attached is her DxDiag. If anyone has any possible suggestions or know solutions any help would be greatly appreciated. Thanks.

-Eric

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002820B81
BCP3: FFFFFA60019D2798
BCP4: FFFFFA60019D2170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini083109-01.dmp
C:\Users\Allison\AppData\Local\Temp\WER-51059-0.sysdata.xml
C:\Users\Allison\AppData\Local\Temp\WERF97A.tmp.version.txt

 

[archie123]

first thing upgrade to service pack 2 update all the drivers you can (you'll find them on the manufacturers website)

and attach your minidump file (c/windows/minidump) so we can take a look at it

 

[hclarkjr]

I would say that is your video card driver, it says locale ID 1033, i have gone through those with my 3870x2 from time to time. what catalyst driver are you running? i would recommend you download the latest and install that. be sure to uninstall the old one first using this Guru3D - Driver Sweeper let us know if this solves your problem

 

[Cheskin4]

Archie123: I think the file you want from me is the Mini083109-01.dmp
I tried to attach it but it says invalid file type. Should I save it with a different extension?
We are in the process of updating Windows and all drivers.

 

[Frostmourne]

Copy the .dmp to a .zip file and upload it or follow the guide in my sig if Vista boots.

 

[usasma]

This is the same BSOD as the KB973879 update causes - but we don't know if you have it or not.

Go to Start and type in "windows update" (without the quotes) and press Enter
In the next Window, click on "Installed Updates" in the lower left corner.
Scroll down the list and locate (KB973879). If you find it, right click on it and select "Uninstall".
Reboot and see if it still Blue Screens on you.

If you don't find the (KB973879), then zip up the contents of the C:\Windows\Minidump folder. Then upload/attach the .zip file with your next post.

 

[Cheskin4]

usasma: She had KB973879 update, so we removed it and are running the computer to see if it crashes again. Will keep you all updated thanks again.