Nigel, nice of you to reply. I have never heard of codec and when I go to the site you reccommended and then scroll down to vista section and click there the download looks like a program to clean my computer, the rest on the page is Greek to me. I appreciate your suggestions, but I cannot download something to my computer that I know nothing about or where it comes from. Seems too risky to me. The other problem I have is that I cannot sync my new centro phone to vista. Really the only thing I can do with my new laptop is surf the web and send email and that took several months to get the kinks worked out with my server and everytime thay have an update, I have, more problems. In the past I have bought a computer with all the programs loaded (Word, excell, scan program for my printer etc etc etc), they all have to be purchased separately. I really thought it would just take time to get it figured out, but it has been over a year. Sorry to be such a complainer.