Problem after installing SP2 on Vista x64.

[Buddy Kidd]

I can reboot all day long with no problems but when I do a shut down I will often get a BSOD with Stop: 0x0000007E. The only way I can get the computer to boot up is to do a system restore from the Vista install disk. Of course I am then back to SP1.

Does anyone have a idea what could be causing this?

 

[Crispy2007]

You may receive a "Stop 0x0000007E" error message after you enable the BitLocker Drive Encryption feature in Windows Vista


After you enable the BitLocker Drive Encryption feature in Windows Vista, you may receive a "Stop 0x0000007E" error message that resembles the following: STOP 0x0000007E (parameter1, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED


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CAUSEThe problem may occur when certain drivers, such as a chipset driver, are insta...


The problem may occur when certain drivers, such as a chipset driver, are installed on the computer before you enable the BitLocker Drive Encryption feature. Back to the top

RESOLUTIONService pack information To resolve this problem, obtain the latest service pac...


Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 935791 (How to obtain the latest Windows Vista service pack ) How to obtain the latest Windows Vista service pack
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Hotfix information

To resolve this issue, install the hotfix that is described in KB 929637.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: 929637 (Error message during Windows Vista startup if the Nero InCD program is installed and if the "Special pool" feature is enabled in the Driver Verifier utility: "Stop 00000050" ) Error message during Windows Vista startup if the Nero InCD program is installed and if the "Special pool" feature is enabled in the Driver Verifier utility: "Stop 00000050"
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STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that ar...


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.Back to the top

MORE INFORMATIONFor more information about software update terminology, click the following arti...


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:824684 (Description of the standard terminology that is used to describe Microsoft software updates ) Description of the standard terminology that is used to describe Microsoft software updates
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APPLIES TO

• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition

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Keywords:

kbvistasp1fix kbfix kbbug kbhotfixserver kbqfe kbprb kbexpertiseinter KB930979

 

[Buddy Kidd]

I appreciate the response but I don't have the BitLocker Drive Encryption feature. I am using Vista Home Premium which does not have that feature.

 

[smarteyeball]

Do you have Catalyst 9.5 drivers installed? I was getting that bugcheck so I went back to 9.4 and haven't had it since.

If you attach a .dmp file from C:\Windows\Minidump , it may give a better clue what's triggering it.

 

[Buddy Kidd]

Yes I have Catalyst 9.5 drivers. Thanks for the clue.

Right now it is back to BSOD after Microsoft Support helped me install SP2 again. They have bucked the problem over to Research and are supposed to call me between 9-11 am in the morning. I will suggest that to them or if they don't call back I will try rolling back the drivers.

 

[hclarkjr]

Yes I have Catalyst 9.5 drivers. Thanks for the clue.

Right now it is back to BSOD after Microsoft Support helped me install SP2 again. They have bucked the problem over to Research and are supposed to call me between 9-11 am in the morning. I will suggest that to them or if they don't call back I will try rolling back the drivers.

there is a hotfix out for catalyst 9.5 AnandTech - Catalyst 9.5 hotfix

 

[smarteyeball]

It looks like that hotfix is just for the video processing component, unless I'm mistaken.

 

[Buddy Kidd]

Here is where I am at present. Microsoft screwed up the thing so much that I am having to do a complete rebuild. Fortunately I had everything important backed up. I have Vista with SP1 loaded and I am installing fixes now. Microsoft is supposed to call later to install SP2 with me to make sure it works for me. I am staying with Catalyst 9.4 drivers for now.

 

[smarteyeball]

Happens to often unfortunately I hope the re-installation + 9.4 drivers fix it for you.

 

[sygnus21]

Hmmm....

I wouldn't necessarily blame the 9.5 Cat drivers. I'm running them with SP2 just fine. I also haven't had any gaming issues with either installed. I've also haven't noticed any chatter about problems between the 9.5 Cat drivers and Vista SP 2, at least none here...CATALYST Drivers - Rage3D Discussion Area. So...???

You might want to keep an eye open for "other" problems.

 

[Buddy Kidd]

What was causing the problem was a USB device I had plugged in. Microsoft Update would down load a program which would activate the device and then Windows would download a driver for it and then Vista SP2 would BSOD on reboot.