Please help me with a web site

[wkazig]

Hi All,
Please,is there anyone that can me solve something before i end up a sobbing wreck?
I have in the last 2 months taken my laptop to Poland to use while i am out here,things have been going well untill Saturday...... I tried to get on to Genes Reunited,to which i am a member & the web pages comes up,i put in my email addy & password to gain access to my tree,i click on the button for my family tree & once on there my tree isn't there,it's gone,just a blank page. All it says is please select & click on my tree & nothing i click on it again & again & nothing it's gone, all 3,000 names everything! I also tried to get on to my contacts trees & still nothing. I contacted Genes Reunited them & they said there is nothing wrong with it. I went to my friends & used her laptop & i can view my tree from there. I also got my dad in England to enter my details & password & everything is fine. I just can't understand what has happened i do everything like i always do,no matter where in the world i am,but for it to vannish is very strange......Can anyone help me?
Being a computer idiot dosen't help i know,but we all have to start somewhere. I was so happy on windows 98 until i bought a new llaptop with vista on it! [Wish i hadn't] All i want is to do my family tree, idon't use it for anything else.
Is this a common thing to happen when using Vista?
Thanks & i am truly greatfull in advance.
Kaz.

 

[KV43]

Re: Question has been moved.

No probs , afraid i cant help with your problem , other than i looks like something is blocking you from seeing it possibly java/flash or something similar

 

[wkazig]

Re: Question has been moved.

Java? Flash? What does that mean?
Kaz.

 

[Ex_Brit]

Re: Question has been moved.

The first thing to make sure of, with any operating system, is that you are totally up to date with all updates, both critical and non critical. So in Start/Control Panel/System and Maintenance/Windows Update/Change Settings make sure that you have it set to update all components using Microsoft Updates.

Many web pages rely on Java to function properly, but an out of date Java engine can present a security risk. Check your Start/Control Panel/Programs/Uninstall a Program to see if Java is listed and what version it is. If it is a lower version that that mentioned here: Download Free Java Software - Sun Microsystems uninstall it, then download and install the latest from that link. Alter the language if need be.

Webpages also often rely on Flash for their moving content etc. so again go through the same procedure for that. It should be listed as Adobe Flash and/or Shockwave. Check that yours is the latest here: Adobe - Test Adobe Shockwave and Flash Players

You need these to be able to view most web pages so it's important you are up to date with them.

 

[Ex_Brit]

Genes Reunited has an FAQ page and one of them refers to getting blank pages as follows:

When you try to view one of our records or census pages you must make sure of the following:




1). You have Adobe Acrobat installed which you will need to view the information. You can get the correct version here:




http://www.adobe.com/uk/products/acrobat/readstep2.html






2). Please can you check your security settings on your PC? If you go to Tools/Internet Options/security and then select 'default', the setting must be at medium. If it is at high you will only see a white page.





3). Please make sure that you have enough credits. The census page takes 5 credits and the BMD page uses 1 credit per view. Military records use up 3 credits.





Please also be aware that if the site is busy, or your PC runs quite slowly, then the information may take a while to load. You will see a white page as the data is accessed. Depending on the speed of your PC, you must allow a few moments for the page to load.

The general FAQ's are here: Genes Reunited – Family History Help - FAQs

They also state:

Please either select a FAQ from the menu below or enter a search term and click 'search'.
If you cannot find an answer to your question you will be able to contact our dedicated support team who will be able to answer all your questions
The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.
The Genes Reunited Team

There is also a "Contact Us" button at the bottom of the page.

 

[wkazig]

Hi Peter.
Thanks so much for all your advice,it's taken me nearly all day as we have had terrifc thunder & lightening here,& i must say they are great if you like that sort of thing.
Anyway,i have done as you have mentioned & at present i still can't see my tree,i did email Genes Reunited about this problem & i am yet to have an answer,the only email i got was to say they took my membership payment.
I just don't know what else to do,other than smash the laptop up[yes,i nearly did!]
A friend of mine did advise me to use a Registery Booster[think that is what it's called],i did check on the sites,one site said i have 700 odd poblems & another said 256 problems,would i have this many problems that need fixing in just a very short time? If i do can they be fixed easily & are they trustworthy?
Another friend i spoke to & described the fault i was having,she told me she had a problem like i have[she also has Vista] & it was on the Jesus Christ Latter Day Saints site & when she tried to use a certain part it wouldn't load correctly,she did get advice on how to fix it & it worked,problem is she can't remember how it was fixed............Perhaps i have the same problem as she had?
Kaz,who is so fed up with it all.

 

[Ex_Brit]

Well, good luck!

 

[Barman58]

Hello Kaz

this passage from the Genes re-united website may i believe show your issue

If you click on My Family Tree your tree will open in a new window. You must make sure you allow pop-ups. You also need the latest version of Macromedia flash. If you don't have it you can download it from here.

Allowing pop-ups seems to be enabled as you say you see a blank page but if the flash is not available the page will remain blank, you may see a warning bar appear saying that pop-up prevented if you do select the options presented and choose the options to allow pop-ups on this page, for the flash follow the instructions on the link in the quote above

Please whatever you do avoid these online registry boosters / checkers, my experience is that they are a way to make money for the authors and do not help the user at all

 

[wkazig]

Hi Nigel,
Thanks for the advice.
I do have Flash Player 10 Active X [i hope that's the right one?]
As for Pops up's i'm not sure about that & wouldn't know where to start & what to do.[i'm a real computer thicko!]
I have just tried again to get on the site & i have finally got an Error message .........Sorry to get excited about an Error message but least it's something. It reads
Line 46
Char 13
Error 'Tree' is underlined.
Code 0
Url http//www.genesreunited.co.uk
Do you know what this is,would this mean i will be able to correct it & see my tree?
Thanks,
Kaz

 

[Barman58]

First as I do not know the actual software they are using I can only give general advice but from the error you are getting I assume you enter the data into the system then view the tree.

If this is true then it seems that there is an error at the point in the website code noted in the message

Line 46
Char 13
Error 'Tree' is underlined.
Code 0
Url http//www.genesreunited.co.uk

The only thing to do with this sort of error is to report it back to the site itself via their email system - not ideal I know .

The thing that does worry me a little is that you say the tree can be accessed from other machines, which would suggest the fault is with your machines set-up and not the actual site.

Pop-ups.

If you go into Internet explorer and go to Tools then Pop-Up Blocker you should be able to switch off the function.

Try to view the tree again

If this allows you to see the page you can then go back into the tools menu and add the web page address you are on to the list of allowed sites and then switch the blocking back on. (otherwise you may see a lot of ads)

 

[wkazig]

Hi Nigel,
Thanks for the help,i have emailed them with all the details in the Error i keep getting,they will answer my email in 2-3 days,i will of course let this site know in case anyone else gets problems like this.
If it's my laptop that is cauisng the problems,then this only started when i downloaded I.E.8 last Saturday ,i have now got rid of it & gone back to I.E.7. Do you think i'm better off going back to the Default Settings?
If i do,how is this done?
Thanks.
Kaz.
P.S. Noticed your in Wales that's where my family line are from,sadly,i'm only half Welsh but just as proud,while i'm in Poland i have the Welsh flag flying.