I have a HP Pavillion dv6 series notebook PC, Windows Vista home premium, 32 bit OS. My DVD drive is: HL-DT-ST DVDRAM GT20L ATA Device. My dvd drive is not regcognising any form of dvd or cd and when I go into my computer it is not even listed! When I go into device manager my dvd drive has a ! in a yellow triangle and when I click it it states:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19). Click ' check for solutions' to send data about this device to microsoft and to see if there is a solution available.
I click this but there is no solution offered. I googled my dvd drive and downloaded software that would scan my computer to see if there was any updates my computer needed. Funnily enough, nearly everything bar my dvd drive needed updating, so I did not proceed with the updates.
I have had this problem once before and i took my computer to a repairman but he said all he could do was reformat my computer and hope for the best! It worked for a time but 6 months later and I am having the same problem again! I really do not want to reformat my computer everytime I have this problem, is there another solution? I would really appreciate some help with this matter, thank you very much!
Just to add to the problem, I have tried to uninstall my driver and install it again in device manager but the installation failed. I have tried looking through the HP website but find little help. I do not know what else to do!
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19). Click ' check for solutions' to send data about this device to microsoft and to see if there is a solution available.
I click this but there is no solution offered. I googled my dvd drive and downloaded software that would scan my computer to see if there was any updates my computer needed. Funnily enough, nearly everything bar my dvd drive needed updating, so I did not proceed with the updates.
I have had this problem once before and i took my computer to a repairman but he said all he could do was reformat my computer and hope for the best! It worked for a time but 6 months later and I am having the same problem again! I really do not want to reformat my computer everytime I have this problem, is there another solution? I would really appreciate some help with this matter, thank you very much!
Just to add to the problem, I have tried to uninstall my driver and install it again in device manager but the installation failed. I have tried looking through the HP website but find little help. I do not know what else to do!
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My Computer
System One
-
- Manufacturer/Model
- Hewlett-Packard/HP Pavilion dv6 notebook pc
- CPU
- AMD Turion(tm) x2 dual-core mobile rm-75 2.20GHz
- Motherboard
- ?
- Memory
- 4.00 GB
- Graphics card(s)
- I have one but I do not know what one
- Hard Drives
- Unsure where to find this information
- PSU
- ?
- Mouse
- hid-compliant mouse
- Keyboard
- microsoft eHome MCIR keybord
- Internet Speed
- 7.2Mbps
- Other Info
- I only know a limited amount about how to find the stats for computers, this is the best I could do, sorry.
