Solved pdf file not opening

GordonHS

Member
Until recently I could open my online pdf bank statements and from a drop down list select Print. Suddenly I find that when I click on open I am presented with a window labelled Scanners and cameras. An icon in the window shows my HP deskjet F4400 and I cannot get to the pdf document.I spoke with the bank help line but they say it is not their problem. I am at a loss to restore the previous method. Any suggestions would be appreciated. GordonHS
 

My Computer

System One

  • Manufacturer/Model
    ASUS P5VD2-VM (PCI EX 16, 6 Usb, Core 2 support) 2.20 Ghz
    CPU
    Intel Core 2 DUO 2200 Processor 1 m cache
    Memory
    DDR 11 Kingston 667, 2 Gig
    Graphics card(s)
    Intel 950
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    ACER 22 inch Wide LCD Flat Panel
    Screen Resolution
    700:1
    Hard Drives
    250 Gig Western Digital SATA 11
    Case
    ATX IN WIN tower Case
    Cooling
    400 watt Dual Fan power supply
    Mouse
    Logitech Optical Mouse (wireless)
    Keyboard
    Logitech Multimedia Keyboard (wireless)
    Other Info
    Motorola Cable Modem D-Link Router DI 604 Toshiba Satellite A10 laptop on network
Without mentioning names you are probably using one of the most popular PDF reading software. Many here, including myself use foxit. It has many less problems and has a very small footprint. I think you will like it. Donwload and tell us what you think. The new software should resolve your problem.
Foxit PDF Reader: The Best Free PDF Reader to Create, Annotate, Form Fill, View, and Print PDFs
If I were you, I would make a system restore point, just in case you do not want Foxit, after download you can use System Restore to remove everything and be back the way you were.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I agree completely.
 

My Computers

System One System Two

  • Operating System
    Windows 8.1 Industry Pro x64
    Manufacturer/Model
    HP Pavillion Elite HPE-250f
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF
    Screen Resolution
    1920x1080 &1680x1050
    Hard Drives
    1 TB x2
    Other Info
    https://www.cnet.com/products/hp-pavilion-elite-hpe-250f/
  • Operating System
    Windows 2012 R2 Data center/Linux Mint
    Manufacturer/Model
    Dell Poweredge T140
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 360 GB x2
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt
Thanks richc46 and townsbg. I used the similar threads and found that I could change one .pdf file from imaging device to Adobe Reader and that solved my problem. I will keep in mind Foxit PDF Reader as an option. I didn't know it existed. Thanks again. GordonHS
 

My Computer

System One

  • Manufacturer/Model
    ASUS P5VD2-VM (PCI EX 16, 6 Usb, Core 2 support) 2.20 Ghz
    CPU
    Intel Core 2 DUO 2200 Processor 1 m cache
    Memory
    DDR 11 Kingston 667, 2 Gig
    Graphics card(s)
    Intel 950
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    ACER 22 inch Wide LCD Flat Panel
    Screen Resolution
    700:1
    Hard Drives
    250 Gig Western Digital SATA 11
    Case
    ATX IN WIN tower Case
    Cooling
    400 watt Dual Fan power supply
    Mouse
    Logitech Optical Mouse (wireless)
    Keyboard
    Logitech Multimedia Keyboard (wireless)
    Other Info
    Motorola Cable Modem D-Link Router DI 604 Toshiba Satellite A10 laptop on network
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