so without driving 4 hours today to my mother house to see whats wrong with her PC i had her send me a photo of her screen. usually i just do stuff remotely from my house.
she told me she let her pc sleep as usual when she went to bed and this morning when she tried to wake it up she got this screen,
none of the button (F10,esc,F11,or F9) do anything. esc brings her to a black screen that looks like dos but nothing happens, and F10 makes a fast clicking noise.
about a week ago, over night she lost a couple hundred word files(i searched the pc thoroughly and couldn't find the files)
PC is a HP touchsmart less than a year old. up to date norton anti virus and no bootlegged software.
any ideas?
she told me she let her pc sleep as usual when she went to bed and this morning when she tried to wake it up she got this screen,
none of the button (F10,esc,F11,or F9) do anything. esc brings her to a black screen that looks like dos but nothing happens, and F10 makes a fast clicking noise.
about a week ago, over night she lost a couple hundred word files(i searched the pc thoroughly and couldn't find the files)
PC is a HP touchsmart less than a year old. up to date norton anti virus and no bootlegged software.
any ideas?