Only Google doesn't work!

R

rubinontheroad

New Member
Google is my default search, no problems many years. My browser is the latest Firefox, last week it started that now I can’t use google search or just about any site that is a Google site. I put in a search item and/or try to navigate to any google site and google times out, all the time, other google sites take a long time to load, or they time out also, this problem is now more then a week old. I have no problems searching with other search engines. Now, I am beginning to have problems with any other addresses. When I try to ping google's address, (Google.com) it times out as it does with 95% of google addresses. There is no google outage and my other pc uses google with no problem. I can use my gmail and google maps with no problems, it only occurs on this machine running Vista home premium 64bit. I just don’t know what kind of setting has been changed to only effect google search. I have done a system restore and it has had no effect. I have done a complete virus and malware scan, nothing has shown up (using Comodo and Avast and Superantispyware And, of course, there is no way to get help from google. With some online tech help I have tried the following: gone to the Hosts file and found no problems, downloaded and used "Hijack this" and sent the log file to online help (No problems) IP Config /release, /flush/ renew (No change with the issue, netsh winsock reset and netsh int ip reset reset.log, ip config /all, (no effect) I also use Opendns configuered to use their DNS servers (more secure) and I have pinged using both site name and IP addresses (info below)
When I pinged google before I used 74.125.127.99 which got me to google’s query page, the assigned search then timed out. This time I pinged Google and it opened 208.67.217.231 with 32 bits of data and it looked like this:
Reply from 208.67.217.231 : bytes=32 time=28ms TTL52
Reply from 208.67.217.231 : bytes=32 time=15ms TTL52
Reply from 208.67.217.231 : bytes=32 time=17ms TTL52
Reply from 208.67.217.231 : bytes=32 time=29ms TTL52
Ping statistics for 208.67.217.231:
Packets Sent = 4, received = 4 lost= 0
Round trip Min=15ms, Max =29ms, Ave =22ms
The ping to the IP looked like this:
Reply from 74. 125.127. 104 : bytes=32 time=196ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=120ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=243ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=105ms TTL238
Ping Statistics for 74. 125.127. 104
Packets sent =4, Rec= 4 lost 0
Round trip times Min =105ms, Max 243ms, Ave =166ms
I am also including the "Hijack this" log file, maybe it will help. (see below)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:13:32 PM, on 5/27/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Secunia\PSI\psi.exe
C:\Program Files (x86)\Mozilla Firefox 3.5 Beta 4\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo!
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = HP United States - Computers, Laptops, Servers, Printers and more
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKUS\S-1-5-19\..\Run: Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: WindowsWelcomeCenter rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\AESTSr6 4.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: BOCore - COMODO - C:\Program Files (x86)\Comodo\CBOClean\BOCORE.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\STacSV6 4.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 6590 bytes
Help please, I'm pulling my hair out and investing a lot of time......Stan
Extensions installed:

Adblock, Autopager, Fission, Ghostery, LinkExtend, Skype ext. Sxipper and WOT
Plugins installed:


I never use IE8/7, but when I looked for it in “Add/Remove” it wasn’t there, when I looked in Zsoft uninstaller, it was not there either.

I turned off windows firewall and am using only Comodo which has an Antivirus also, I did install Avast a day or so ago as Gizmo Richards recommended it and said with an antivirus two can be used and I use them “on demand only”.

I have dumped all cookies from Firefox and Firefox is set to dump them when closing and has been. I did the same with IE8 (which I don’t use, except when I have to) it too is set to dump on closing. I search for %userprofile%\Cookies and nothing showed up. You folks are tops it is a shame that google or their forums does not respond and hang in there like you all…..Still fighting…
 

My Computer

System One

Only Google does not work

I sorry if I have double posted, but this site also uses Google and it looks like it did not show up, I'll try again and apologize if it shows up twice.

Google is my default search, no problems many years. My browser is the latest Firefox, last week it started that now I can’t use google search or just about any site that is a Google site. I put in a search item and/or try to navigate to any google site and google times out, all the time, other google sites take a long time to load, or they time out also, this problem is now more then a week old. I have no problems searching with other search engines. Now, I am beginning to have problems with any other addresses. When I try to ping google's address, (Google.com) it times out as it does with 95% of google addresses. There is no google outage and my other pc uses google with no problem. I can use my gmail and google maps with no problems, it only occurs on this machine running Vista home premium 64bit. I just don’t know what kind of setting has been changed to only effect google search. I have done a system restore and it has had no effect. I have done a complete virus and malware scan, nothing has shown up (using Comodo and Avast and Superantispyware And, of course, there is no way to get help from google. With some online tech help I have tried the following: gone to the Hosts file and found no problems, downloaded and used "Hijack this" and sent the log file to online help (No problems) IP Config /release, /flush/ renew (No change with the issue, netsh winsock reset and netsh int ip reset reset.log, ip config /all, (no effect) I also use Opendns configuered to use their DNS servers (more secure) and I have pinged using both site name and IP addresses (info below)
When I pinged google before I used 74.125.127.99 which got me to google’s query page, the assigned search then timed out.

This time I pinged Google and it opened 208.67.217.231 with 32 bits of data and it looked like this:

Reply from 208.67.217.231 : bytes=32 time=28ms TTL52
Reply from 208.67.217.231 : bytes=32 time=15ms TTL52
Reply from 208.67.217.231 : bytes=32 time=17ms TTL52
Reply from 208.67.217.231 : bytes=32 time=29ms TTL52
Ping statistics for 208.67.217.231:
Packets Sent = 4, received = 4 lost= 0
Round trip Min=15ms, Max =29ms, Ave =22ms

The ping to the IP looked like this:

Reply from 74. 125.127. 104 : bytes=32 time=196ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=120ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=243ms TTL238
Reply from 74. 125.127. 104 : bytes=32 time=105ms TTL238
Ping Statistics for 74. 125.127. 104
Packets sent =4, Rec= 4 lost 0
Round trip times Min =105ms, Max 243ms, Ave =166ms

I am also including the "Hijack this" log file, maybe it will help. (see below)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:13:32 PM, on 5/27/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Secunia\PSI\psi.exe
C:\Program Files (x86)\Mozilla Firefox 3.5 Beta 4\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo!
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = HP United States - Computers, Laptops, Servers, Printers and more
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKUS\S-1-5-19\..\Run: Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: WindowsWelcomeCenter rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: Sidebar %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{755F9D85-E3FA-4224-B200-2A3C999FBC18}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\AESTSr6 4.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: BOCore - COMODO - C:\Program Files (x86)\Comodo\CBOClean\BOCORE.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Audio Service (STacSV) - Unknown owner - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_bd5387da\STacSV6 4.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 6590 bytes


Extensions installed:
Adblock, Autopager, Fission, Ghostery, LinkExtend, Skype ext. Sxipper and WOT

Plugins installed: Adobe, Java, Mozilla default, Shockwave Flash, Silverlight, VLC Media player, Windows Presentation Foundation

I turned off windows firewall and am using only Comodo which has an Antivirus also, I did install Avast a day or so ago and I use them “on demand only”.

I have dumped all cookies from Firefox and Firefox is set to dump them when closing and has been. I did the same with IE8 (which I don’t use, except when I have to) it too is set to dump on closing. I search for %userprofile%\Cookies and nothing showed up.
 

My Computer

System One

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