Hi I really need help, i don't know much about computers so please write instructions accordingly! I logged onto laptop today and recieved a ton of error messages saying the program had failed to intialize - i have no wireless internet connection icon or xfinity icon in the bottom right corner either. I tried opening norton scan but it wont open . I tried from the start button to check updates and it says page failed to load.....its like nothing is on my computer anymore, can anyone help? I have vista but not sure if its x64 or what - thanks