Not Responding after I shut down

[Simpatica44]

I just bought a new Toshiba laptop with Vista Home Premium loaded from Best Buy. When I shut down the computer and then turn it on I can't get it to do anything. It won't open a desk-top icon or launch the internet. That little ball just keeps spinning forever. The only way I can get the laptop to work is to do a system restore which is irritating because it deletes anything I have been working on. Can anyone please help??? Super frustrated. Thank you.

 

[Dwarf]

Hi Simpatica44 and welcome to Vista Forums

Does it take ages to shut down, or do you have to force it to shut down by holding the power switch? Have you always had this problem, or did it only manifest itself after you had installed a particular program? If you had this problem from the onset then I would consider returning it. You certainly shouldn't have to keep using System Restore in order to get your laptop to work.

 

[Simpatica44]

Hey Dwarf,
Thanks for your reply. Yes I have to hold down the power button to get it to turn off. Yes this problem has been present since I bought it 3 months ago.
Do you have any suggestions on how to fix? I didn't get the warranty at Best Buy so I'm on my own it seems.

 

[bruce2]

Hi Simpatica44, welcome to the board.

Here are a few thoughts came to mind.

First of all, updating your BIOS may help.

Next, anti virus programs such as Norton will cause this sort of problem. So may uninstall it to see if that's it.

Finally, you may try to manipulate the settings on battery and battery adopter, also
power options.

Wish I am more of help. Wish you luck and happy holidays.

 

[coolnewyorker]

A three month old PC should still be under Manufacturer's warranty period. You should be able to get support from Toshiba's customers' service.

Some questions:
If you cannot start, how do you get to do System restore? (and repeated System
restores will not help).
Did you make back up DVD's as emphatically recommended before you started
computing? Or did your PC come with OS DVD's?
Are you up to date with updates?
Your trial anti-virus has expired by now. Did you ugrade?
Do you have anti virus at the moment?
Have you made any contact with Toshiba?

Now, some suggestions:

If you made back up DVD's or if PC came with DVD's, try system re-installation.
If it happens again then you might have recieved a badly installed system
to begin with in which case, you should call Toshiba.

However, difficulty in shutting down and re-starting suggests viral infection. Run
at least two different anti-virus. Start with windows defender (came factory
installed) and another (one that you pay for, like Norton, McAfee, AVG, etc.).
If you are on cable connection, most cable companies provide free on line Viral scan.
If you have one, run it. (run one after another...NOT all at once.)