Newbie needs help with blue screen problem

[robbieuk]

Hi Guys,

Long time lurker first time poster
Ive got a problem
I keep getting the blue screen of death Ive managed to save the error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 2057
Additional information about the problem:
BCCode: a
BCP1: 9561F008
BCP2: 00000000
BCP3: 00000000
BCP4: 826FC67C
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini021510-01.dmp
C:\Users\laptop\AppData\Local\Temp\WER-101088-0.sysdata.xml
C:\Users\laptop\AppData\Local\Temp\WER7EDF.tmp.version.txt
Read our privacy statement:
Microsoft Online Crash Analysis




any ideas? I tried windows solution & browsed this forum but Im lost

thanks in advance

 

[niemiro]

Hi,

Can you please browse to C:\Windows\Minidump, zip up the contents of that folder, and upload it to your next post. Then we may be able to help you.

Thanks,

Richard

 

[richc46]

Welcome to the Forum

[1 - Novice] How to ask for help with a BSOD problem - Windows 7 Forums

After you post, you will be helped quickly.

 

[robbieuk]

WOW thanks for the quick reply:D

Ok here it is

Hopefully it's attached :huh:


Thank you

 

[niemiro]

Hi,

Sorry for my late reply. I have analysed your dump file for you:

STOP: 0x0000000a:
IRQL_NOT_LESS_OR_EQUAL

Usual Causes: Device Driver
Probable culprit driver: ntkrnlpa.exe

Make sure your Windows is completely up-to-date, make sure you update ALL your drivers, in particular your network card and graphics card. Make sure your anti-virus is completely up to date. What anti-virus do you use? Does this happen when you are doing anything in particular, going into or coming out of hibernation mode? How often does this BSOD happen, and do you have any more dump files? Anything else you think we should know?

Don't worry yet. I am sure we can fix this issue soon.

Richard