New Vista case looks beat-up or used?

The111

New Member
I bought a new copy (non-upgrade) of Vista Ultimate from an online retailed that I have been buying PC hardware from for YEARS, and I trust them a lot.
The plastic case was pretty beat up when I received it, lots of scratches, some small cracks, etc. The cardboard flap on the back was a bit beat up too. The case was not sealed in plastic (should it be?). There was a round plastic sticky seal at the top of the case (either over or under the Windows barcode showing genuine product). Once I opened the case it seemed like there was just a little bit of dust inside the case and both of the discs had some dust on the back and one had a few VERY tiny scratches (probably from the dust).
Based on your experience with your copy of Vista and its packaging... did I get a new copy? Like I said, this is one of the most reputable PC hardware dealers online so I don't think they'd knowingly do wrong. I don't know anybody who would re-sell a copy of Vista (or accept a return in the first place).
But I'm confused how it got so beat up. But, for all I know, it came from MS warehouse this way. If it's not supposed to be wrapped in plastic, then I guess it's even more understandable. I can see it if this was in a retail store that it would get tossed around a lot and scratched up on the outside, but I wouldn't expect that from an e-tailer (unless, again, it came from MS like that). Moreover... it's an SP1 disc... so it can't have been in existence for THAT long... so it can't have had that much time to get beat up and have dust somehow work its way inside the case.
If this was anything else but a $280 piece of software, I wouldn't be noticing this so much...
 

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System One

  • CPU
    Intel Core 2 Duo E6400
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    ASUS P5W DH Deluxe
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    4GB DDR2 800
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    NVIDIA 8800GT
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    Bgears b-Enspirer
    Case
    Antec 1200
you had it shipped to you, right? So why assume it could only have happened at the retailer's site? *They* also had to get it from somewhere....

But if you are concerned, contact the retailer - I would hope that they would be happy to exchange it for a nice new sealed copy.
 

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    eVGA X58 Classified 3 (141-GT-E770-A1)
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    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
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you had it shipped to you, right? So why assume it could only have happened at the retailer's site?

I'm not assuming that. I said right in my post that it could have all happened in the MS warehouse. I just wanted to see if this sounded common to other people who had bought Vista retail.
 

My Computer

System One

  • CPU
    Intel Core 2 Duo E6400
    Motherboard
    ASUS P5W DH Deluxe
    Memory
    4GB DDR2 800
    Graphics card(s)
    NVIDIA 8800GT
    Sound Card
    Bgears b-Enspirer
    Case
    Antec 1200
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