My Sound Icon Has a Red Line Through It

[Athena28]

Hi,

I'm using my desktop and all of a sudden I can't hear a video. Then I notice the sound icon has a read line through it. I open it up and remove the 'mute' line, but a little later it does it again. It just seems to happen. I don't do it. Any thoughts?


Thanks.

 

[richc46]

Go to search by the start button
Type device manager
In device manger look for the sound driver, update. If any small yellow markers update those too.

 

[Athena28]

Thanks.

I went to Device Manager & then to Sound, Video & Game Controllers (that's the only thing I saw with the word Sound in it). I didn't see any thing with small yellow markers but I did update the 2 drivers there. However, both said the most updated driver was already installed.

I then went to the Gateway home page to see if there were any new drivers that might deal w/audio issues. There were 2 of them but when I tried to save them my harddrive had them already.

 

[richc46]

Uninstall lthe old ones and then go to the website and try again.

 

[jups]

Go to Device Manager
Go to Sound, Video & Game Controllers
Under that listed will be the Sound Drivers for the computer.
Right click on the Drivers and uninstall it(Note: Confirmation Window will have Delete Driver Check Box::: Do not check it)
On Deletion Restart the computer
On Restart Go to Manufacturer's Website and download the latest sound driver

 

[Patonb]

How about you just unmute it.

That's usually what te red line through the taskbar icon means

 

[Athena28]

Thanks for the suggestions. I will try uninstalling the sound drivers & then reinstalling the audio drivers from the Gateway page.

I could just 'unmute' it each time, but it happens constantly without warning or cause.

 

[richc46]

We wish you luck, report back

 

[Athena28]

Definitely. I'll be at it (work computer) on Monday/Tuesday.

 

[Athena28]

Didn't really help so I did a Sytem Restore. We'll see if that takes.

I'll let you know. Thanks.

 

[Athena28]

Uninstalling & reinstalling drivers didn't work.

Neither did System Restore.

It keeps muting unexpectedly.

Any other thoughts?

Thanks.