"Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collision.

[Kodika]

Yesterday when I turned on my computer I received a message inviting me to install a new update to Java (Version 7 Update 25). After doing a precautionary search via Google that this was a legitimate update, I proceeded with the installation process. At the time I was using the Firefox browser (although I also use IE 9). At the end of the process I received a prompt at the bottom of the Firefox browser asking me to install the Java Plug-in. I then visited the "Verify Java Version" page which confirmed that I had the recommended version of Java installed (Version 7 Update 25). As Java recommend that users should uninstall older versions of Java from their computer, I ran the Java Uninstall Tool, but that confirmed that there were no older versions of Java on my computer.

I then opened IE9 but when I went to the same web page to verify my Java version I got a pop-up message saying that"Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collision." That was followed by a further pop-up saying "Java Plug-in Warning - Applet(s) in this HMTL page requires a version of Java different from the one the browser is currently using. In order to run the applet(s) in this HTML page a new browser session is required. Close all the Netscape browser sessions and start a new browser session to run the HTML page."

I closed IE9 and reopened it but when I visited the Java verify page I received the same error messages.

I now have a situation where the latest version of Java seems to have been installed on my pc, together with the appropriate plug-in for Firefox. However, the messages I am receiving suggest a conflict which prevents the newly installed version of Java working with IE9. That is despite me having established that there are no earlier Java versions on my computer!

I also am at a loss to understand why when I am using the IE9 browser, I get a message to close Netscape!

Today I now find I have a further problem in that every time I open IE9 or try to open a new tab I get a pop-up from User Account Control inviting me to run ssvagent.exe, When I click on the details it saysC:\Program Files\Java jre1.6.0_07\bin\ssvagent.exe -new-high-regdeployI always choose to cancel rather than run the program. I have done some research and found that lots of people have posted about the same problem and the most common solution given (including by a Microsoft Support Engineer) - see java\jre6\bin\ssvagent.exe error on starting IE - Microsoft Community is to disable ssvagent in Internet Explorer. However, when I go toTools, Manage Add-ons, Enable or Disable Add-ons. I find two Oracle Plug-Ins listed.(Java (tm) Plug-In SSV Helper and Java (tm) Plug-In 2 SSV Helper). Should I disable both, and if I do that does that mean I am disabling Java in IE9? What is the point of installing a Java update which is supposed to provide more security for the program if you then have to disable it?

While I am aware of the importance of keeping Java secure by installing the security updates, I find it very frustrating when one is then presented with these problems when the pc was working perfectly okay before.

Any assistance that anyone can provide would be much appreciated.

 

[Shadowjk]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

This seems to be a small bug found with the latest update. Could you please complete the manual uninstall steps listed here - How do I uninstall Java on my Windows computer ?

Upon removal, restart your machine and then download and install java from this link - Download Free Java Software

If for any reason the uninstall or install fails then simply run a system restore on your machine to a data when the problem did not occur. To do so follow this tutorial - http://www.vistax64.com/tutorials/76905-system-restore-how.html

Hope This Helps,
Josh

 

[Kodika]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Thanks again for your help Josh. I am a little surprised that you are suggesting that I uninstall Java from my pc because, as I explained in my original post, it is working fine in Firefox. I have also verified from the Java website that I have successfully installed the latest version (version 7 update 25) and that I have no earlier versions of Java installed on my computer. I am pretty confident that the message I received inviting me to install the latest update was a legitimate one from Oracle.

Should I try disabling the two versions of SS V Helper first? Or if I do that would it prevent Java from working with IE9? Do you know what the Plug-In SS V Helper is, and why I have two versions listed in my Add-ons.

 

[DnTwnBro]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, (or ??) I have the same problem:sa:. "Cannot uninstall because a Java Plug-in 10.25.2 is not installed properly."
Another problem that comes up is "The feature you are trying to use is on a network resource that is
unavailable." I am not on a network.
Then I get this, "Click OK to try again, or enter an alternate path to folder containing the installation package jre 1.7.0._21-c.msi in the box below." I ran a search and there is no file by that name on my computer. It was like something deleted that file and now I cannot install or uninstall.
This is really frustrating to say the least. I have done so many restores that I don't have any hopes. I have gone clear to the beginning of my restores with no success.
If it would help I get this information: Java Standard Edition Version 7 Update 17 (build jre 1.7.0._17-b02)
Any HELP will sure be appreciated!:D

 

[Shadowjk]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I am asking that you uninstall and then re-install java as it is a possibility that the upgrade process caused issues. In terms of the plugins I would leave it as it was most likely there before the update and did not appear to cause an issue

Josh

 

[Shadowjk]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, (or ??) I have the same problem:sa:. "Cannot uninstall because a Java Plug-in 10.25.2 is not installed properly."
Another problem that comes up is "The feature you are trying to use is on a network resource that is
unavailable." I am not on a network.
Then I get this, "Click OK to try again, or enter an alternate path to folder containing the installation package jre 1.7.0._21-c.msi in the box below." I ran a search and there is no file by that name on my computer. It was like something deleted that file and now I cannot install or uninstall.
This is really frustrating to say the least. I have done so many restores that I don't have any hopes. I have gone clear to the beginning of my restores with no success.
If it would help I get this information: Java Standard Edition Version 7 Update 17 (build jre 1.7.0._17-b02)
Any HELP will sure be appreciated!:D

Please start a new thread of your own here. This will give you a more focused help and removes confusion between two different problems

Many Thanks,
Josh

 

[DnTwnBro]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I forgot to explain that I am using IE 9. I didn't want to upgrade but one of the programs, (I believe it was Java) that stated that Java wouldn't run on my IE 8 which I really liked. BTW, Just like Shadowjk noted, I am not running Netscape but that is what the error box stated that I had. I missed getting the screenshot of that error box. I think there is a problem with Sun Java update and IE 9.
It is really hard when a person is not allowed to Install or Un-Install!
I am going to add some screen shots of my problems in jpg format...
I am wondering if I could go to the registry or to the Java folder and just Delete everything in it? That way at least I wouldn't get the window saying that Java is already installed.

Thanks in advance for any help anyone can give.

 

[DnTwnBro]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

Josh, I will start a new thread but it sure looks to me that both of us are having the exact same problem.??

 

[Kodika]

Re: "Java plug-in 10.25.2 is not installed properly. Java plug-in detected JRE collis

I am asking that you uninstall and then re-install java as it is a possibility that the upgrade process caused issues. In terms of the plugins I would leave it as it was most likely there before the update and did not appear to cause an issue

Josh

Thanks for the clarification Josh. If I uninstall Java, I presume that process will also remove the Plug-Ins? Do you know what the Plug-In SS V Helper is, and why I have two versions listed in my Add-ons?