intermittent bsod

[wilky5187]

Please help diagnose what driver or problem is causing the bsod. No new hardware, software, programs in the last month or so.
Thanks,
Steve

 

[richc46]

Welcome
Although I normally take care of these BSOD problems, I am not at home and do not have the requied software. I will forward this to another expert in the field. You will be helped

 

[Jonathan_King]

Hello,

I see two specific causes blamed: your Alps drivers, and Avast.

Start by updating your touchpad drivers; updates can likely be found on your computer manufacturer's support page.

Apfiltr.sys     Tue Dec 12 09:51:19 2006 (457EC1E7)

Also, remove Avast, according to these directions: https://support.avast.com/index.php...viewarticle&kbarticleid=504&nav=0,1,22#idt_02

Replace it with MSE: http://www.microsoft.com/security_essentials

Also, install these updated Broadcom Ethernet drivers: Broadcom.com - Ethernet NIC NetLink Driver Downloads

b57nd60x.sys    Mon Nov 03 15:51:51 2008 (490F6467)

If the BSODs persist, please create a full BSOD report for us. See these directions: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

[font=lucida console]
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Dec  7 15:39:19.781 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:52.388
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for Apfiltr.sys
*** ERROR: Module load completed but symbols could not be loaded for Apfiltr.sys
Probably caused by : Apfiltr.sys ( Apfiltr+8be2 )
BUGCHECK_STR:  0xc4_e3
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Dec  7 15:37:57.382 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:45.101
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for Apfiltr.sys
*** ERROR: Module load completed but symbols could not be loaded for Apfiltr.sys
Probably caused by : Apfiltr.sys ( Apfiltr+8be2 )
BUGCHECK_STR:  0xc4_e3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Dec  7 15:33:41.571 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:15.149
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Probably caused by : aswSnx.SYS ( aswSnx+14641 )
BUGCHECK_STR:  0xC5_FF
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Dec  7 15:15:47.585 2010 (UTC - 5:00)
System Uptime: 0 days 6:35:51.201
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
Probably caused by : aswTdi.SYS ( aswTdi+4b15 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Mon Dec  6 16:48:43.437 2010 (UTC - 5:00)
System Uptime: 1 days 8:07:44.653
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!KeStackAttachProcess+1e8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
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[wilky5187]

Thanks for the reply. Working on the drivers, but I have a problem with Avast. I am using the purchased version and have just renewed for 3 years. I also have a Windows Home server and the Avast was the best I could find to handle that machine as well as the XP and vista clients. I couldn't quite comprehend the minidump report, is there evidence that Avast is causing problems??
Steve

 

[Jonathan_King]

aswSnx.SYS and aswTdi.SYS are Avast drivers; they were blamed by two of the dumps.

Since you don't want to get rid of Avast right now, start by updating the Broadcom drivers; perhaps Avast is choking on the old network drivers.

Here's the link again: Broadcom.com - Ethernet NIC NetLink Driver Downloads

Since the latest two crashes were blamed on your Alp drivers, try uninstalling them in Device Manager; type devmgmt.msc into the start menu, and you'll find them under the "Mice and other pointing devices" section.

 

[wilky5187]

Here is what has happened since last post:
1) updated all drivers for alps touchpad, Dell wireless card, Broadcom NIC, and new bios version.
2) bought and started using wireless mouse to reduce activity on touchpad
3) tried a registry cleaning software, Uniblue from link above, couldn't get internet explorer to load any web pages, had to restore computer to using WHS to a previous date. This was before driver updates.

Have had several bsod since, only one of them I saw and it reported memory error.

Attached are the necessary files for a full bsod report.
Let me know if more info is required.
Thanks for your help,
Steve

 

[Jonathan_King]

There is nothing of consequence blamed in the dumps; we'll just have to try the most likely causes.

First, try enabling driver verifier: Driver Verifier - Enable and Disable - Windows 7 Forums

After you've had a few more BSODs, upload a new report.

Also, test your RAM: RAM - Test with Memtest86+ - Windows 7 Forums

...Summary of the dumps:

[font=lucida console]
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Tue Dec 14 06:03:14.654 2010 (UTC - 5:00)
System Uptime: 0 days 21:08:51.173
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!KeSetEvent+53 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Built by: 6002.18267.x86fre.vistasp2_gdr.100608-0458
Debug session time: Sat Dec 11 20:16:20.698 2010 (UTC - 5:00)
System Uptime: 1 days 23:53:22.427
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ntkrpamp.exe - 
Probably caused by : ntkrpamp.exe ( nt!NtFreeVirtualMemory+1342e )
BUGCHECK_STR:  0x1a_41287
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[wilky5187]

8 passes of ram test and no errors.
Verifier does not cause any bsod, although it would appear that with verifier enabled, my cpu meters are red-lined constantly on gadget sidebar. I cannot seem to identify the driver or process that is causing this, maybe this is normal for verifier??
Should I wait for more bsod or errors of some sort or is this info helpful???
Thanks,
Steve
Also, should I leave verifier enabled and cpu running constantly?? currently, I have disabled it, seemed harmful to cpu to me.

 

[Jonathan_King]

High CPU usage is normal for driver verifier. It works in the background, trying to find faults in the drivers selected. How long did you leave it running for? If you had it running for perhaps 24 hours, and it did not cause a BSOD, it is likely drivers are not the cause.

If verifier did not run for at least 24 hours, try enabling it again. The high CPU usage won't hurt anything, although it may impact performance.

If you get more BSODs, please upload a new report.