aussiejovimum
New Member
Hi all, newbie here, hope someone can help.
Got a laptop here that I was taking Norton off for someone, not too hard, used the norton uninstaller in the add/remove programs section, all good, rebooted the system, couldn't log back in. Had a global client error. I purchased a piece of hardware that allowed me to connect the laptop hard drive to another computer and view all the files.
On some advice received, I deleted all instances of the NTUser.dat file on the hard drive, re-installed it in the laptop and re-booted. Lo and behold the damm thing booted. Wonderful. Created the vista restore disks, just in case, coz they hadnt' been done by the owner, and while I was doing that, window's update downloaded and supposedly installed the service pack 1. On the re-boot we had a new error, "the user profile service could not be installed or something similar.
Did the same process again, deleted the ntuser.dat file, rebooted, nothing changed.
Could boot into safe mode tho, but couldn't fix anything to do with the damaged profile.
Followed a couple of the great tutorials found on here, only to find that the registry on this laptop, had nothing that looked like the SID keys you guys described, so decided to abandon that track for the moment.
found the tuturial about adding the administrator account that's hidden, followed that, hoping that with a 2nd account on the system I could backup and delete the user account that was causing me problems. However both account load incorrectly, giving me an error message about system profile or some such thing.
Rebooted the system out of safe mode, it loaded to the login screen, had both the Administrator and owners accounts up, logged in to the admin account to see if I could fix the other user account, delete it, back it up what ever. Couldn't do anything, manage other accounts gave me nothing at all, so decided to see if the owners account would login or not. Logged out of the admin account and the system basically crashed, rebooted it'self after quite some time with a black screen and lots of whirring, and now I come to my current dilemma.
It won't even make it to the user login screen anymore, I keep getting shunted straight into the system repair utility, which is failing everytime to do anything.
Going slightly nuts here, so any advice would be gratefully recieved.
I'm actually at the stage where I want to know how reliable the backup part of the system restore utility is, coz it's the only thing I can access.
I cant Use SFC command prompt from within the recovery setup as it tells me there is a system repair that needs to be rebooted first, and even when Ido that, it still won't let me run the command.
I think there is some serious vista issues here, but becuase I only have the recovery disks and not the actual program I cant even do a repair install.
J
another thought, is it possible to partition the c drive from the system recovery and intall vista on that? only has one hard drive being a laptop. Least that way i could access all the files properly and make sure it's backed up at least.
Got a laptop here that I was taking Norton off for someone, not too hard, used the norton uninstaller in the add/remove programs section, all good, rebooted the system, couldn't log back in. Had a global client error. I purchased a piece of hardware that allowed me to connect the laptop hard drive to another computer and view all the files.
On some advice received, I deleted all instances of the NTUser.dat file on the hard drive, re-installed it in the laptop and re-booted. Lo and behold the damm thing booted. Wonderful. Created the vista restore disks, just in case, coz they hadnt' been done by the owner, and while I was doing that, window's update downloaded and supposedly installed the service pack 1. On the re-boot we had a new error, "the user profile service could not be installed or something similar.
Did the same process again, deleted the ntuser.dat file, rebooted, nothing changed.
Could boot into safe mode tho, but couldn't fix anything to do with the damaged profile.
Followed a couple of the great tutorials found on here, only to find that the registry on this laptop, had nothing that looked like the SID keys you guys described, so decided to abandon that track for the moment.
found the tuturial about adding the administrator account that's hidden, followed that, hoping that with a 2nd account on the system I could backup and delete the user account that was causing me problems. However both account load incorrectly, giving me an error message about system profile or some such thing.
Rebooted the system out of safe mode, it loaded to the login screen, had both the Administrator and owners accounts up, logged in to the admin account to see if I could fix the other user account, delete it, back it up what ever. Couldn't do anything, manage other accounts gave me nothing at all, so decided to see if the owners account would login or not. Logged out of the admin account and the system basically crashed, rebooted it'self after quite some time with a black screen and lots of whirring, and now I come to my current dilemma.
It won't even make it to the user login screen anymore, I keep getting shunted straight into the system repair utility, which is failing everytime to do anything.
Going slightly nuts here, so any advice would be gratefully recieved.
I'm actually at the stage where I want to know how reliable the backup part of the system restore utility is, coz it's the only thing I can access.
I cant Use SFC command prompt from within the recovery setup as it tells me there is a system repair that needs to be rebooted first, and even when Ido that, it still won't let me run the command.
I think there is some serious vista issues here, but becuase I only have the recovery disks and not the actual program I cant even do a repair install.
J
another thought, is it possible to partition the c drive from the system recovery and intall vista on that? only has one hard drive being a laptop. Least that way i could access all the files properly and make sure it's backed up at least.
