I got a problem with a Vista Home Premium computer

[Dtwmjb12]

Im tryin to fix someone's computer. Apparently one day, they booted it & it shows the loading bar but doesn't show the Window Vista logo on top of it. Then after loading, it goes to a black screen with the mouse. But sooner after that, It goes to sleep & restarts all over again.

Can you please help me figure out what's wrong with it & get it going again

I Don't know much about their computer other then what Windows is installed on it

 

[The Howling Wolves]

Re-boot in safe mode with VHP disc in.
Make sure friend runs http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
along with running Malwarebytes Anit--Malware(this is a free software)
Check back and let us know of your findings.
THW

 

[Dtwmjb12]

She don't have a Vista HP disc, the computer came with pre-installed Vista

 

[The Howling Wolves]

She don't have a Vista HP disc, the computer came with pre-installed Vista

Did she make or did it come with Recovery Discs?

Anyway boot into safemode and run SFC and see what it tells you.
THW

 

[The Howling Wolves]

Here are some other solutions to keep you busy fixing her computer.
In the link above page down till you see these...


These are links to help you get her system back in good running order..
THW

 

[Dtwmjb12]

how can I do the SFC if I can't even get to the desktop of the PC

 

[The Howling Wolves]

Try this..

First try this in safe mode...
Safe Mode

I would also try the following.

System Restore - How to

System recovery...
System Recovery Options

Make a recovery disk...
Create a Recovery Disc

Run sfc...
System Files - SFC Command

Run a full AV...
Download and run a full scan with malwarebytes free version...

 

[The Howling Wolves]

When computer first start up hit F8 or F11 repeatedly until it opens in safe mode.
THW