I can't install MSN Messenger, but have to update.... :(

[Kingkoen]

Hi all,
I can't use MSN messenger unless I install a newer version, but this doesn't work.
When I run the installer i get the following error message:
"messenger couldnt be installed because we had trouble installing these requirements:
* Microsoft Application Error Reporting
Try installing Windows Live programs again. Program were not installed because the installation was canceled. aborted:0x80004004.
* Microsoft Visual Studio Runtime
Try installing Windows Live programs again. Programs were not installed because the installation was cancelled. aborted:0x80004004
* Windows live call. The installer has insufficient prviliges to access this directory; C:\programdata\microsoft\Windows\startmenu\programs\windows live. The installer cannot continue. Log on as adminstrator or contact your system administrator. Please close all other programs and then try again. It looks like another program is preventign the installer from working. hr:0x80070643.

I tried quite a bit:
- I am admininistrator and have all rights.
- Downloaded the installer and ran it as administrator
- Downloaded the whole file (wlsetup-all.exe, 134MB) and tried to run it (as administrator), instead of the installer itself (wlsetup-custom.exe, 1mb).
- Cleaned out Windows live, with Windows install clean up.
- Switched off the virus scan
- Switched off all services and programs on startup.
- Turned User Account Control off
- Updates Windows

Totally lost, anyone got some ideas?

cheers

Koen

 

[stoneys-nutz]

Hello Kingkoen,
Take a look here, it is a MSM fix it site.

Choose your version of Windows Live Messenger or MSN Messenger

Hope this helps, good luck and post your results.

 

[Kingkoen]

Hi there. thanks for this but it didn't help much

I figured out I have a problem with installation rights, I am not allowed to write to the programdata directory despite having ownership of folders and administrator. Any ideas how to solve this? I have been trying for hours now.

thanks,

Koen

 

[stoneys-nutz]

Try this.
To turn on this 'super' administrator account, type cmd in the search box WAIT don't hit enter! cmd will appear at top. Rt click on it to 'run as administrator'.

To enable this account, type this command & hit Enter:
Net user administrator /active:yes

To disable this account, type this command & hit Enter:
Net user administrator /active:no

 

[Kingkoen]

Hi there,

I tried this but it didn't work. I got the same error message. Do you have any other ideas?

cheers

Koen

 

[stoneys-nutz]

I would un-install all the Windows Live software you have on your machine, (use CCleaner here), re-install with the latest versions, sign in, and try again.
Also, you may need to clean out the registry of all the old Windows Live keys, download this free app and run the registry cleaner.
Backup your registry when prompted.

CCleaner - Download

Try this and post your results, good luck.