Thank you. I just spent the last hour plus or so on live chat with HP.....I'm using Windows Vista Home Premium, 64-bit and finally, and I mean finally, the driver installed on my system. This environment is suppose to acknowedge plug and play but it kept requesting the driver for the HP LJ 1020 which was not one of the options on my laptop. Also, for some strange reason the laptop acknowledged new hardware when I plugged the usb in for the LJ but the driver sw from HP was not acknowledging it....so after many downloads, overwriting, installing, uninstalling, removing hardware, switching usb ports and then having HP tell me that my usb cable was faulty, not....and that my brand spanking new laptop was faulty, not....the driver finally completed installation and acknowledged the printer. Now of course, tomorrow is another day! Thanks for your input though, much appreciated!