HP Dv6920ea webcam error

[kimberwhitehead]

HI,

Ok!! I was bought the above laptop which came Pre- installed with Vista Home Edition (32bit) My dad bought me Vista Ultimate and instead of upgrading he did a clean install which wiped clean the partition driver.

Since then I have been unable to get the internal intergrated webcam working. every driver, software patch anything i try gets the attached error pic. Problem is I don't what other application could be using the webcam??? other than HP quickplay. which makes me believe that there must have been on the HP pre install that I need to get my webcam to work again...any help solving this is MUCH appreciated

 

[pooch]

HI,

Ok!! I was bought the above laptop which came Pre- installed with Vista Home Edition (32bit) My dad bought me Vista Ultimate and instead of upgrading he did a clean install which wiped clean the partition driver.

Since then I have been unable to get the internal intergrated webcam working. every driver, software patch anything i try gets the attached error pic. Problem is I don't what other application could be using the webcam??? other than HP quickplay. which makes me believe that there must have been on the HP pre install that I need to get my webcam to work again...any help solving this is MUCH appreciated

Hi Kimber, Welcome to the Forum

Click on Start, type msconfig in Start Search, Click on msconfig.exe, accept the UAC prompt,
Click on the Startup tab, Remove any ticks that are associated with software for your wecam.
Click on the Services tab, Put a tick in the box Hide all Microsoft services, Click on disable all, Click to accept and on OK
Restart the Lappy and try to install the drivers. If this works do not forget to re enable the services and startup programs

I hope this helps

Pooch