1) When dragging the mouse to highlight text, if the text goes beyond the visible window, the text just flies by at light speed making it impossible to complete the highlighting at the desired spot. Scroll the window at "human" speed. (Yes, I know it's possible to click at the top, scroll the window and shift-click at the bottom to highlight text but this takes a lot more extra time, plus it requires use of the left hand to press the shift key.)
2) Provide a built-in "Paste Special" keyboard shortcut. Paste special allows pasting text from web pages in plain text into documents without including unwanted formatting that the ctrl-V paste can include. Alt-V would be a good shortcut key for this function. (This functionality can be created using a keyboard macro but non-word guru types will never be able to do it.)
Sky