Help with bsod

[scottty64]

Hi, I am a new user here so thank you for this forum and i hope someone can help me with my bsod, I have a acer laptop basically new as i have only used it a few times in the last year since i bought it so the chances of it having a virus are slim to none. I have just started using it the past few days on a regular basis and have been getting the bsod now about 4 times. I have just updated all of microsoft updates hoping that would fix it but no it didnt, also i really dont have too much software installed just basically what it came with and a couple of basic things so really dont know why i would be getting this, any help would be great. attached is my zip file the info you need. thanks alot.

 

[richc46]

Welcome,
Your BSODs are caused by a driver dxgkrnl, but what does this mean/
Follow this article and you should be up and running very soon. Good luck
How to Update DirectX in Windows 7 and XP and Vista#

 

[scottty64]

Thank you! I will update that and hopefully it will work, have a great day!

 

[richc46]

You are very welcome. Keep us posted with your progress.