Help please!

[JiveBunny]

I have just bought a hp HDX18 1010ea yesterday along with an upgrade for vista ultimate. According to the specs of this maching it already has vista 64bit. So I thought I just needed the upgrade. When I put the disc in to upgrade it, it went funny kept restarting itself and told me there was an error and it couldn't complete the upgrade. Upgrade was then disabled. Does anyone know what went wrong? Should I be using the 32bit instead? Is this something that is hard to install as a rule? Please if someone could give me some advice I would be really grateful.

Thanks in advance.

 

[ripbox]

i think this cud be a ram issue.....
if so it would mean taking out some ram ans starting again

 

[JiveBunny]

Without seeming to thick... By RAM you mean????

 

[MrNeeds]

Without seeming to thick... By RAM you mean????

Random access memory, RAM modules, look at attachment

 

[JiveBunny]

Thanks, do you know what ram I need?