Help and Support Broken - only for non-admin

[pcmxa]

So I installed Dreamweaver 8 and help brook (gets the "internet explore cannot download / from help" error). I googled the issue and found a solution that edited the registry using the below values.

[HKEY_CLASSES_ROOT\.xml]
@=”xmlfile”
“Content Type”=”text/xml”
“PerceivedType”=”text”

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=”"

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@=”{7E9D8D44-6926-426F-AA2B-217A819A5CCE}”
Well, this worked for the admin, but help is still broken on my standard account (and on the new one I made as a test).

The problem is that when I go to regedit under my standard account it gives different keys than the admin account (.xml content type is set to application/xml instead of text/xml. I can't change the setting when I open regedit as a standard user and when I open it as and administrator the registry shows what it should (the code above). Does anyone know how I fix this?

Thank you

Patrick

 

[Brink]

Hi Patrick,

Welcome to Vista Forums.

You might try merging the REG file from within the Standard account in OPTION TWO here. You will still have to approve it with your Administrator password, but it should change it for the Standard account.

http://www.vistax64.com/tutorials/87497-help-support-vista.html

Shawn

 

[pcmxa]

Hi Patrick,

Welcome to Vista Forums.

You might try merging the REG file from within the Standard account in OPTION TWO here. You will still have to approve it with your Administrator password, but it should change it for the Standard account.

http://www.vistax64.com/tutorials/87497-help-support-vista.html

Shawn

Thanks for the suggestion and the link. Unfortunately when I downloaded it and tried to merge it with the registry, I received the error: Cannot import C:\Users\Patrick\Desktop\Fix Help.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.

This error message appears before it asks me for the admin password.

I tried closing down all extraneous programs and even went to the processes and shut all of them off (that could be) as well with the same result.

Thanks again for the help. If you have any further ideas...

 

[Brink]

Sorry to hear that Patrick. If you cannot find another solution. I suppose a System Restore using a restore point dated before the problem started may help you.

Shawn