Frequent Blue Screens...

[ExaltedLegions]

Hi,

My computer recently started blue screening. It doesn't seem to matter what I'm doing, whether surfing the web or playing a game online, it randomly happens about once every two days.

It never happened before my college installed the ECPBus and ECPNode drivers to authenticate the wireless internet on my computer. The easiest method of fixing my problem is probably removing what they installed but if I do then I won't have a way of connecting my laptop to the internet.

I have updated both ECP's and my wireless card but it still happens. Below is some information:

HP dv7-2043cl Laptop
Operating System
MS Windows Vista Home Premium 64-bit SP2
CPU
Intel Mobile Core 2 Duo T6400 @ 2.00GHz
Penryn 45nm Technology
RAM
4.0GB Dual-Channel DDR2 @ 399MHz
Motherboard
Quanta 3624 (CPU)
Graphics
Generic PnP Monitor @ 1600x900
1024MB ATI Mobility Radeon HD 4650 (HP)
Hard Drives
244GB Western Digital WDC WD2500BEVT-60ZCT1 ATA Device (IDE)
244GB Western Digital WDC WD2500BEVT-60ZCT1 ATA Device (IDE)
Optical Drives
TSSTcorp CDDVDW TS-L633M ATA Device
Audio
IDT High Definition Audio CODEC
Network AdapterRealtek PCIe GBE Family Controller
Broadcom 4322ag 802.11a/b/g/draft-n Wi-Fi Adapter

Using the program BlueScreenViewer a crash report has been prepared:

Bug Check String
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code
0x1000007e
Caused by Driver
bcmwl664.sys
Caused by Address
bcmwl664.sys+bd130
Parameter 1
ffffffff`c0000094
Parameter 2
fffffa60`036c744b
Parameter 3
fffffa60`0bc21658
Parameter 4
fffffa60`0bc21030

Any help is greatly appreciated.

Thanks.

 

[Patonb]

Yha the error is from the broadcom driver... bcmwl664.sys

Have you tried using the drivers from HP?
Software & Driver Downloads HP Pavilion dv7-2043cl Entertainment Notebook PC - HP Customer Care (Canada - English)

 

[ExaltedLegions]

Which ones should I download and install?

Thanks for your help!

 

[Patonb]

Honestly, I'd do all them all up to the bios, as I'm not sure when you updated your drivers last.

But as for the netork ones, you have the broadcom wifi card, so atleast that one.
Broadcom Wireless LAN Driver for Microsoft Windows Vista HP Pavilion dv7-2043cl Entertainment Notebook PC - HP Customer Care (Canada - English)=

Oh, and if you don't know your graphics card, don't worry about that either.

 

[ExaltedLegions]

Okay I'll give them a shot! I'll let you know how it goes. Could take a few days as it seems to happen randomly.

Thanks for your help.

 

[ExaltedLegions]

It happened again. I updated the driver as you specified...should I just download and install all of the network drivers? I am at a loss for what to do...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000094
BCP2: FFFFFA60034C144B
BCP3: FFFFFA60094BD658
BCP4: FFFFFA60094BD030
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

 

[Patonb]

Its a very bgood idea to have all updated drivers and microsoft updates..... Its quite possible that 1 small quirk is effecting an update/ms program.

Give updating a try, really can't hurt.

 

[ExaltedLegions]

I had updated everything but the Network Drivers (the only one i updated in that list was the Broadcom one). I now installed/updated all of the network drivers provided. I also perform Windows Update on a regular basis. Hopefully this fixes the problem

 

[Patonb]

Me too, constant crashing is sad.

 

[ExaltedLegions]

Still happening... Any other suggestions besides updating?

And thanks for your all of your help.

 

[richc46]

No one can diagnose a Blue Screen without the proper documentation.
Please follow instructions
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[ExaltedLegions]

Sorry...guess I should have seen that. I've attached the necessary file.

x64
Original installed OS
OEM
1 year old Hardware & OS

 

[richc46]

icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_BlueScreenFiles[1].zip\Windows_NT6_BSOD_jcgriff2\Mini091310-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0xfffff800`02250000 PsLoadedModuleList = 0xfffff800`02414dd0
Debug session time: Mon Sep 13 11:28:21.148 2010 (GMT-4)
System Uptime: 0 days 14:20:41.691
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
......
Unable to load image bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000094, fffffa60034c044b, fffffa6008946658, fffffa6008946030}
Probably caused by : bcmwl664.sys ( bcmwl664+be44b )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffffa60034c044b, The address that the exception occurred at
Arg3: fffffa6008946658, Exception Record Address
Arg4: fffffa6008946030, Context Record Address
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
FAULTING_IP: 
bcmwl664+be44b
fffffa60`034c044b f7f1            div     eax,ecx
EXCEPTION_RECORD:  fffffa6008946658 -- (.exr 0xfffffa6008946658)
ExceptionAddress: fffffa60034c044b (bcmwl664+0x00000000000be44b)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0
CONTEXT:  fffffa6008946030 -- (.cxr 0xfffffa6008946030)
rax=0000000000000000 rbx=fffffa8005417bc0 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000001000 rdi=0000000000000000
rip=fffffa60034c044b rsp=fffffa6008946890 rbp=fffffa8004045860
 r8=0000000000000036  r9=0000000000000036 r10=0000000008000801
r11=0000000000001000 r12=fffffa6008946bb0 r13=fffffa6003402000
r14=fffffa8007abd8d0 r15=0000000000000600
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
bcmwl664+0xbe44b:
fffffa60`034c044b f7f1            div     eax,ecx
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
CURRENT_IRQL:  0
ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.
LAST_CONTROL_TRANSFER:  from fffffa8005417bc0 to fffffa60034c044b
STACK_TEXT:  
fffffa60`08946890 fffffa80`05417bc0 : 00000000`00000001 00000d0c`00000004 fffffa60`034bf130 fffffa80`0437a060 : bcmwl664+0xbe44b
fffffa60`08946898 00000000`00000001 : 00000d0c`00000004 fffffa60`034bf130 fffffa80`0437a060 00000000`00000000 : 0xfffffa80`05417bc0
fffffa60`089468a0 00000d0c`00000004 : fffffa60`034bf130 fffffa80`0437a060 00000000`00000000 fffffa80`04045aff : 0x1
fffffa60`089468a8 fffffa60`034bf130 : fffffa80`0437a060 00000000`00000000 fffffa80`04045aff fffffa60`034c0aa3 : 0xd0c`00000004
fffffa60`089468b0 fffffa80`0437a060 : 00000000`00000000 fffffa80`04045aff fffffa60`034c0aa3 fffffa80`05417bc0 : bcmwl664+0xbd130
fffffa60`089468b8 00000000`00000000 : fffffa80`04045aff fffffa60`034c0aa3 fffffa80`05417bc0 fffffa80`07abd800 : 0xfffffa80`0437a060
 
FOLLOWUP_IP: 
bcmwl664+be44b
fffffa60`034c044b f7f1            div     eax,ecx
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  bcmwl664+be44b
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: bcmwl664
IMAGE_NAME:  bcmwl664.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a42eb4d
STACK_COMMAND:  .cxr 0xfffffa6008946030 ; kb
FAILURE_BUCKET_ID:  X64_0x7E_bcmwl664+be44b
BUCKET_ID:  X64_0x7E_bcmwl664+be44b
Followup: MachineOwner
---------

Bcmwl664.sys
Productname: Broadcom 802.11 Network Adapter wireless driver
Company: Broadcom Corporation
Update driver
If overclocking restore normal settings
SFC /scannow
System Files - SFC Command
Scan with your Anti Virus
How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/

After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
If any links do not work, if clicked, please copy and paste to browser address bar.
Remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

 

[ExaltedLegions]

Sorry for taking so long, I've been busy with school and work. This is my second time typing this since my computer decided to BSOD on me the first time...

• I'm not overclocking.
• Anti Virus found nothing.
• I've updated it to its "latest" (provided by HP) driver but that was one year ago. Broadcom Corporation should have a newer update but I am unable to find it for my product.
• I am currently running the SFC/scannow I'll update this post soon.

Thanks for the help.

 

[richc46]

The most important thing is to update that driver.

 

[ExaltedLegions]

I have been to the Broadcom website and visited the download drivers page. It appears I have a BCM4322 or just a 4322 product which I found on the website but I failed to see anywhere to update the driver. My current driver version is 5.30.20.0.

Could you possibly assist in locating the correct page to download the driver?

 

[ExaltedLegions]

If I plug in via ethernet (found a plug yesterday) and turn off my wireless capabilities, that will theoretically fix the problem right?

 

[richc46]

My hunch would be that you will no longer have the problem, if the wireless is actually the cause. These reports only give clues not answers. If you get another BSOD just post.

 

[ExaltedLegions]

It would seem the wireless is the cause. Since I've turned it off I haven't had any issues. I'll figure it out eventually if it comes to the point where I really need the wireless.

Thanks for all of your help. +Rep to you both!

 

[richc46]

TY for the rep and wish you luck