Solved Free back up

[mich]

Can anyone explain why I am getting this pop upI am sure it has nothing to do with windows I cant work out what it is calledso can’t delete it.

 

[richc46]

Run a full anti virus scan
Download and run a full scan with malwarebytes
If these come up negative, with system restore go back to a date before the problem began.
http://www.vistax64.com/tutorials/76905-system-restore-how.html
Looks very much like malware.

 

[mich]

I have run 2 scans with McAfee they found 2viruses and isolated I have also done a vista restore but no joy have you any idea what it is called ? a right click shows nothing

 

[richc46]

Download Malwarebytes as suggested. Are you sure that you went back far enough with restor?. Restore should work.
Really sounds like Malware, have no idea what is is called.

 

[mich]

I went back 5 days which is past the date it showed up, I will use the tool you suggest thanks.

 

[mich]

I did 2 scans with Malwarebytes 1 normal and one a full deep scan they came up with quite a few things but in the end it did not help so I took a chance and clicked OK on the pop up and was taken to a web site "JDI Backup Ltd, so I had a name to go with and this enabled me to find it on the PC and remove. Thanks for your help Rich.

 

[richc46]

I am glad that it worked out for you. I was afraid to tell you to click on anything, in many cases that is what they want you to do because it makes things worse.

 

[mich]

Yep I realised that but I had done a back up on my ext HD and could have reverted to a DELL backup which I have done a time or two but then takes few hours to reload, but thanks again it is good to know there is a place that offers good advice.