Crash & burn

[Summer Love]

Hi everyone, you are my lost hope before I lose my sanity. I will describe my problem as best as a computer dummy can. Please bare with me. My acer aspire 5315 32bit with OS vista basic, has crashed after adding new software. I can only get to the screen where is says ACER, and then it loops back to re-booting again and this continues over and over. I have tried a recovery cd I downloaded off the net, but it wont even read it, even after changing the boot start up to cd rom. I tried to get into the recovery partition, but it has been deleted. I have tried all the f buttons..nothing, I even tried disconecting the adapter and removing the battery, then holding fn+esc buttons down, plugging the adapter back in (while still holding the buttons down) and pushing the start button on, then releasing the 2 buttons..but nothing works, hoping that would read the disk..but oh no, not a thing has happened. Please help me, as I need my laptop for my new business I am about to start. A sincere thank you to those who reply. S.

 

[richc46]

Welcome
Sorry that you are having problems. Have you tried to access via safe mode? If you can get to safe mode, try a system restore or one of the other appropriate repair options.

or if not tried already
If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.


Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.

• Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
• Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
• Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.

 

[Summer Love]

Hi Rich, thanks so much for your advice. I will try everything that you suggested, and will let you know how I go, thanks again