Could Anyone Advise Me? I Need To Reinstall Vista HP...

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charleyvonne

New Member
Hello folks!

I have an Acer Aspire 6930G with Vista preinstalled. It didn't come with a disc, so how do I go about wiping the slate clean and starting over? I'm new to this, but there's so many bugs in my laptop that I feel it's the only thing to do.

Many thanks for your help!
 

My Computer

System One

Charleyvonne, welcome!

You need to get a Vista disk, either from a friend or from M$. I am not sure if M$ will send you a disk, but its worth looking into... Give them a call. Please let us know if they will send you one (if you do call).

Your other option is to use either the Restore Disk that came with the computer, or the Restore Partition that is ON the hard drive. That will restore it to factory defaults, and you can go from there.

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Mouse
    Razer Lachesis
    Keyboard
    Razer Tarantula
    Internet Speed
    not fast enough
Hello Charley, and welcome to Vista Forums.

According to Acer, you should be able to:
  • Press Alt+F10 during boot to start Acer eRecovery Management
  • Select Restore system to factory default.
  • Follow rest of onscreen instructions to reinstall Vista back to a factory default state.
Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
In addition to Shawn's suggestion, you can use eRecovery Management as well to do a Factory state recovery.
eRecovery Management-> Restore(at the bottom next to burn disc)
then you can select factory restore at the next window. HTH.
 

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My Computer

System One

  • Manufacturer/Model
    Biostar
    CPU
    AMD Athlonx64 Dual Core 3800+ 2.0GHz
    Motherboard
    Biostar MCP6P-M2
    Memory
    4GB
    Graphics card(s)
    NVIDIA GeForce 8400GS
    Monitor(s) Displays
    CIBOX
    Screen Resolution
    1280x800
    Hard Drives
    Hitachi 160GB
Hey folks,

Wow, thanks very much for the information there! So, if I did the whole system restore thing you speak of, will it erase everything from my system and restore it back to how it was when I first switched it on after taking the tape off it?

I'd like to think that they would send me a disc, but I can only invisage there being a hefty price to pay, as you still find it difficult to get XP at much less than the price it's always been, even after all these years!

Thankyou again for all your help, when I get this done, I'll try to get on here and let you know how it went, this is my only window to the world, so I'll e-mail myself the link or something so I can find it again!

All the best!
 

My Computer

System One

Yes, selecting the Restore system to factory default option will format your computer and return it to like the day when you first got it.

Look around at the options in the Acer eRecovery Management. There should be an option in there somewere to allow you to create a set of recovery discs. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2, 4TB Samsung 990 PRO PRO M.2, 8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system, Logitech BRIO 4K Pro webcam, HP Color LaserJet Pro MFP M477fdn, APC SMART-UPS RT 1000 XL - SURT1000XLI, Galaxy S23 Plus phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
Thankyou! I've got some dvds now, so I just started doing a backup now. There is indeed an option to restore to default in there too, I couldn't find eBackup at first so I just searched for it in the start menu and it popped up!

Many thanks people, I'll keep you posted!
 

My Computer

System One

Hello again, I've just tried to restore my system, but it's showing the icon faded out in the eRecovery Management window, does anyone know why? I haven't created a backup on disc because it won't complete, in fact, it won't even start! I've waited for over an hour and it stays on 0% completed. When I load the program, I get an error message: Unhandled exception has occurred in your application... Requested service not found. Details: just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Runtime.Remoting.RemotingException: Requested Service not found Server stack trace: at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at eRecovery.RemoteServerInterface.IeRecoveryService.IsBitLockerPartitionLayout(String& BootMgrVolume, String& BootLodrVolume) at eRecoveryKernel.SystemConfigClass.IsBitlockPartitionSystem() at eRecoveryKernel.eRecoveryKernel.ProcessSystemInfoMessage(Int32 wParamValue, Int32 lParamValue) at eRecoveryKernel.eRecoveryKernel.WndProc(Message& msg) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies ************** mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3074 (QFE.050727-3000) CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll ---------------------------------------- eRecoveryMain Assembly Version: 3.0.3.14 Win32 Version: 3.0.3.14 CodeBase: file:///C:/Program%20Files/Acer/Empowering%20Technology/eRecovery/eRecoveryMain.exe ---------------------------------------- Framework.Utility Assembly Version: 3.0.3009.0 Win32 Version: 3.0.3009 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Framework.Utility/3.0.3009.0__4df5dcab8860d239/Framework.Utility.dll ---------------------------------------- System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll ---------------------------------------- System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll ---------------------------------------- System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll ---------------------------------------- Framework.Utility.CommonFunctions Assembly Version: 3.0.3009.0 Win32 Version: 3.0.3009 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Framework.Utility.CommonFunctions/3.0.3009.0__770d2a375f176870/Framework.Utility.CommonFunctions.dll ---------------------------------------- Framework.Library Assembly Version: 3.0.3009.0 Win32 Version: 3.0.3009 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Framework.Library/3.0.3009.0__3036420f80dd6947/Framework.Library.dll ---------------------------------------- eRecovery.RemoteServerInterface Assembly Version: 3.0.3014.14 Win32 Version: 3.0.3014.14 CodeBase: file:///C:/Program%20Files/Acer/Empowering%20Technology/eRecovery/eRecovery.RemoteServerInterface.DLL ---------------------------------------- System.Runtime.Remoting Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll ---------------------------------------- Framework.Model.ControllerInterface Assembly Version: 3.0.3009.0 Win32 Version: 3.0.3009 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Framework.Model.ControllerInterface/3.0.3009.0__d842b71b4d6ed079/Framework.Model.ControllerInterface.dll ---------------------------------------- System.ServiceProcess Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll ---------------------------------------- System.Management Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000) CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll ---------------------------------------- ************** JIT Debugging ************** To enable just-in-time (JIT) debugging, the .config file for this application or computer (machine.config) must have the jitDebugging value set in the system.windows.forms section. The application must also be compiled with debugging enabled. For example: When JIT debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on the computer rather than be handled by this dialog box. Then it locks up my DVD drive and it won't open it til I restart the machine. I've tried the button and telling it to eject in my computer but nothing happens, only another error: An error occurred while ejecting 'BD-ROM Drive F'. I need this clean for tomorrow, with no more bloody glitches and errors in it, I really am starting to think seriously about Apple replacing Microsoft in my computing life! Many thanks all!
 

My Computer

System One

Make sure you backup to either DVDs or to another drive....

~Lordbob
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    Intel Core 2 Quad Q8200 2.33GHz
    Motherboard
    ASUS P5QC
    Memory
    2x2GB
    Graphics card(s)
    NVidia GeForce 9500GT 1Gb
    Sound Card
    Mobo
    Monitor(s) Displays
    Samsung SyncMaster 206bw
    Screen Resolution
    1680x1050
    Hard Drives
    Samsung SP2514N ATA 250Gb 7200RPM Samsung [Model] 1Tb 7200RPM SATA2
    PSU
    Cooler Master Real Power Pro 750W
    Mouse
    Razer Lachesis
    Keyboard
    Razer Tarantula
    Internet Speed
    not fast enough
Hey! Yea, well I've got a stack of DVD's, but it won't let me do a backup, it's being really pants! I think I'm gonna give it up as a bad choice of workstation and get myself a Mac. Thanks!
 

My Computer

System One

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