Constant Explorer crashing on vista

[Jimmy1222]

6 months ago i bought a new lappy and its been going really good with vista on it, no crashes of anykind that i can remember, but last week its just started playing up, Whenever i do anything explorer crashes, sometimes it resets itself and other times i have to load task manager and Run explorer.exe to get my desktop back. anytime i load IE7 it resets itself or anytime i load a new page it does it. It does it when i load explorer (file viewer) and within 10 sec it crashes and closes that with no error box or anything, simply resets or crashes and dosent come back. Same with control panel etc. i've tried my nod 32 virus scanner is up to date and i've run a spyware scan but its still crashing constantly.
When i first load windows a missing file error pops up that never used to aswell, but its a different file missing each time i boot up.


Weird huh.
Any helps appreciated
Cheers!

HP dv6500
1.8 Ghz Duo Intel
2GB Ram
200gbhdd
Nvidia 8400

 

[joel406]

Hello Jimmy: Sorry to see your havong trouble.

The first thing you should do is run the check disk utility. Open Computer and right click on your local disk C:. Scroll to the bottom of the resulting menue and left click on Properties. Select the tools tab and click the check now button at the top. Click the start button and then click the schedual disk check button.

Reboot.

The system will run through a 3 step file checking and hopefully correct the problem. If that doesnt help post back here and we will find another avenue.

Good luck.

 

[Jimmy1222]

Hi Joel,
Thanks for the advice, sadly this did not find any errors and the pc is still doing the same thing. took me ages to select the check disk thing as explorer seems to crash when any activity happens, like loading almost anything.

This is the error that has started popping up when i boot up, (since explorer started playing up)

hmm dont think that worked...anyway it said

RunDLL

Error in C:\Users\Glen\Appdata\Local\Temp\Hctgvayp.DLL
Missing Entry:run

 

[Jimmy1222]

error

 

[Dzomlija]

error

Try emptying the "C:\Users\Glen\Appdata\Local\Temp" and "C:\Windows\TEMP" folders. Reboot into safe mode to do this if you cant 100% clear all the file.

For as long as your computer is stable, try starting MSCONFIG (also use run from Task Manager, if necessary) and then disabling any suspect entries in the Startup tab. In the Services tab, hide all Microsoft services, then do the same there for any that you think are suspect. Reboot and see of the explorer crash goes away. If your system is now stable, then you've successfully disabled the culprit. The trick here is to now use MSCONFIG to re-enable each Startup and Services entry, one at a time, until the error comes back. When the error returns, the last one to have been re-enable is the likely cause.

Programs, whether they are EXE for DLL, should not be running from the either of the TEMP folders. I did a google for "Hctgvayp.DLL", and the only result I got was a reference to your post itself, so there is no way for me to determine to which program it belongs.

Hope that helps.

 

[Jimmy1222]

Thanks alot for the help i've disabled quite a few things that were loading at startup that were just chewing memory and the problems gone away.
phew was hoping i wouldent haveto do a format or somethin silly

Thanks again.

 

[Dzomlija]

Thanks alot for the help i've disabled quite a few things that were loading at startup that were just chewing memory and the problems gone away.
phew was hoping i wouldent haveto do a format or somethin silly

Thanks again.

Glad to be of help.

Just a note - Formatting and re-installing Windows is the easy way out, and no-one will ever learn what caused the problem in the first place.

Now at least you know that at least one of the items you disabled is a problem child - the trick now is finding out which one, and then avoid using it ever again.