Comp not working after using Regcure

E

Ellebrius

Member
My computer doesn't work anymore after using Regcure, I wrote them but they didn't answer. I was wondering if any of you had a suggestion for me or if I should re-install Vista x64? Here is a copy of the message i sent them:


I have a brand new computer running on Vista x64 that worked perfectly well. Yesterday I downloaded and registered Regcure because I have it on my computer at work and I felt it would keep my new home comp in top shape. My new comp doesn’t work anymore…. I reinstalled my old comp so I could write you this message.

Here it what happened… I ran a scan with Regcure and it founds thousands of errors… I clicked on Fix errors and then rebooted my comp. It took forever for Windows to load and when it did I got the message System profile refers to an application that is not available. Windows could not connect to system profile. Now nothing works anymore… I have no Internet connection… Windows cannot find a modem… I have no sound… If I try to open the control panel it takes forever if/when it opens. I tried to open Regcure to make a restore got message Dependancy or Group Service Failed.

I rebooted in safe mode and finally got Regcure to run… I ticked the restore and clicked on restore. In less than a second it said done and the line describing the restore disappeared. I rebooted… still all the same problems.
I tried to do a system restore using windows but couldn’t find the option to do it. Ran it from a Dos prompt with the command rstrui.exe nothing happened it just hung. Used the windows help and clicked on click here from there to open system restore… after 4 or 5 minutes I finally got the message System Restore doesn’t seem to run on this computer.

Is there something that can be done? Do I need to re-install Windows Vista?
 

My Computer

System One

Ellebrius said:
My computer doesn't work anymore after using Regcure, I wrote them but they didn't answer. I was wondering if any of you had a suggestion for me or if I should re-install Vista x64? Here is a copy of the message i sent them:


I have a brand new computer running on Vista x64 that worked perfectly well. Yesterday I downloaded and registered Regcure because I have it on my computer at work and I felt it would keep my new home comp in top shape. My new comp doesn’t work anymore…. I reinstalled my old comp so I could write you this message.

Here it what happened… I ran a scan with Regcure and it founds thousands of errors… I clicked on Fix errors and then rebooted my comp. It took forever for Windows to load and when it did I got the message System profile refers to an application that is not available. Windows could not connect to system profile. Now nothing works anymore… I have no Internet connection… Windows cannot find a modem… I have no sound… If I try to open the control panel it takes forever if/when it opens. I tried to open Regcure to make a restore got message Dependancy or Group Service Failed.

I rebooted in safe mode and finally got Regcure to run… I ticked the restore and clicked on restore. In less than a second it said done and the line describing the restore disappeared. I rebooted… still all the same problems.
I tried to do a system restore using windows but couldn’t find the option to do it. Ran it from a Dos prompt with the command rstrui.exe nothing happened it just hung. Used the windows help and clicked on click here from there to open system restore… after 4 or 5 minutes I finally got the message System Restore doesn’t seem to run on this computer.

Is there something that can be done? Do I need to re-install Windows Vista?
Click to expand...

I don't mean to be impolite, but - if your computer was "working perfectly well", why the hell did you run RegCure on the thing????

But anyway, I think what you need to do here is try is:
  1. Boot into Safe Mode and use System Restore to restore to a point prior to installing RegCure.
  2. Boot from your Vista DVD and attempt to run System Restore from there.
  3. If either of the above options do not work, then boot from your Vista DVD and try a repair install
  4. If none of the above works, then you need to re-install.
Both members and visitors here will agree - DO NOT use Registry Cleaners. They end up causing more trouble than they solve.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    AMD Phenom 9600 Quad
    Motherboard
    ASUS MB-M3A32-MVP Deluxe/WiFi
    Memory
    2 x A-Data 2GB DDR2-800
    Graphics card(s)
    ASUS ATI Radeon HD 2400PRO
    Monitor(s) Displays
    SAHARA 21"
    Screen Resolution
    1600x1200
    Hard Drives
    2 x 80GB Seagate (I) 2 x 120GB Seagate (I/S) 2 x 200GB Seagate (I/S) 2 x 250GB Seagate (I/S)
    PSU
    800W
    Case
    Thermaltake Tai-Chi
    Cooling
    Tai-Chi Water Cooler
    Mouse
    Logitech
    Keyboard
    Genius
    Internet Speed
    384kbps
    Other Info
    Currently dual booting between Vista x64 Ultimate Windows 7 BETA x64
Thank you for the quick reply.

No you are not impolite and yes I have been asking myself the same question while hitting mysefl on the head. :D

I did it because I thought it was something that should be done rountinely to keep the comp working well, now I know better.

I have tried system restore but got the answer System Restore does not seem to work on this computer.

I did put the Vista CD in the drive last night but I only saw the option to Install Vista... I didn't see one to do a system restore or to do a repair install and was afraid to click on Instal Vista in case I started something I couldn't stop.

Should I be seeing the options you mention when I read my Vista CD?
 

My Computer

System One

Tried the system restore from the DVD and it failed due to an unspecified error cannot create a file when that file already exists (0x800700B7)

Tried a few times from different locations always the same thing. :(

Tried the Startup Repair but I got Starup Repair could not detect a problem.

So I have to try and re-install Vista? Is there anything I should know before I attempt this process?
 

My Computer

System One

WOW!!!!
I clicked on restart and my comp rebooted and I saw my familiar desktop! Then I got the message System Restore has completed successfully and your files were not affected.
Don't know why I was getting the message that system restore had failed all the time, but I don't really care. I'm sooooo happy to have my comp back again!!!
Thank you so much for your time and help, I'm so very grateful.
 

My Computer

System One

In other words, System Restore actually worked. :P If I were you, I would immediately run a thorough CHKDSK as well.
 

My Computer

System One

  • Manufacturer/Model
    Velocity Micro, HP Pavillion
    CPU
    Intel 2 Quad Core Q9400, AMD Athlon 64 x2 4400+
    Memory
    8 GBs DDR3, 4 GB DDR2 PC5300 (667 MHZ)
    Graphics card(s)
    nVIDIA GTS 250 (over clocked), nVIDIA 6150SE n430
    Monitor(s) Displays
    HP w1907
    PSU
    440 Watts
    Case
    Velocity Micro
    Cooling
    Fan
    Mouse
    Trackman Marble ++
    Keyboard
    Logitech G15
    Internet Speed
    2 mbps
Hi Ellebrius,

Can I refer you to my post in the 'Software' section of the forums entitled 'Registry cleaners! need advice'. The thread starter was xMichael.
You will always find people who swear by such programs, but I am not one of those.
Dwarf
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0) Samsung HD501LJ 500GB SATA II x2 Hitachi HDS721010CLA332 1TB SATA II Iomega 1.5TB Ext USB 2.0 WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray Lexmark S305 Printer/Scanner/Copier (USB) WEI Score: 8.1/8.1/8.5/8.5/8.25 Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Ellebrius said:
Will do... Immediately!!!

Tx again, this forum is the BEST!!!
Click to expand...

Glad to hear things worked out for you, Ellebrius.

Welcome to the forums.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    AMD Phenom 9600 Quad
    Motherboard
    ASUS MB-M3A32-MVP Deluxe/WiFi
    Memory
    2 x A-Data 2GB DDR2-800
    Graphics card(s)
    ASUS ATI Radeon HD 2400PRO
    Monitor(s) Displays
    SAHARA 21"
    Screen Resolution
    1600x1200
    Hard Drives
    2 x 80GB Seagate (I) 2 x 120GB Seagate (I/S) 2 x 200GB Seagate (I/S) 2 x 250GB Seagate (I/S)
    PSU
    800W
    Case
    Thermaltake Tai-Chi
    Cooling
    Tai-Chi Water Cooler
    Mouse
    Logitech
    Keyboard
    Genius
    Internet Speed
    384kbps
    Other Info
    Currently dual booting between Vista x64 Ultimate Windows 7 BETA x64
Just wanted to let everybody know I did get a response from the folks at ParetoLogic about my problem with Regcure, here is what they told me:

--------------------------------------------------------------------------
Unfortunately at this point there is no other option other than reinstalling Vista.

We decided to list what operating systems are compatible rather than an exhaustive list of what are not, as this has proven to be a more efficient and informative way of displaying our compatibility information to our customers.

Moreover, all listed operating systems are noted to be 32-bit versions on their corresponding product page. Since 32-bit and 64-bit programs are mutually exclusive, we would have explicitly stated in the compatibility list if such version were available as the vast majority of the PC market utilizes 32-bit operating systems. Because of the relatively small percentage of customers that use 64-bit operating systems, we have made a business decision to target the greater market percentage.

As 64-bit adoption grows, we may re-evaluate the situation and offer 64-bit versions of our software in the future.

At this time, we do not support any 64-bit operating system, but do support Windows Vista (32-bit) through our RegCure, Privacy Controls, PG Surfer Data Recovery, ParetoLogic Anti Virus Plus, and Spam Controls.

Should it be your preference, we are happy to provide a full refund as you are within our 60 day money-back guarantee. ''

--------------------------------------------------------------------------

They also refunded my money... Wanted to let everybody know they run an honest business.
 

My Computer

System One

Im having the same problem, but nothing working!! :( i will try vista disc repair!!
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Pentium Dual Core E5200 Overclocked @ 2.90
    Motherboard
    ASUStek
    Memory
    OCZ DDR2 PC2-6400 Vista Performance Gold 4GB Dual Channel
    Graphics card(s)
    ASUStek ENGTX275 PCI-E x 1
    Monitor(s) Displays
    19inch benq
    Screen Resolution
    1400x900
    Hard Drives
    400 gb
    PSU
    700 Watt artic power
    Cooling
    Artic cooler
    Internet Speed
    4.70 mb/s download, 0.37 mb/s upload
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