Code 39 Cd-DVD-RW

[pavlov]

I have a Dell computer Vista 32 bits. We moved recently and this particular computer was left unplugged for about two months. After plugging back the computer, we can't read CD or DVD anymore. We get an error code 39. The model is TSST CORP – DVD+ -RW TS H653. We tried installing the driver again and to download a patch from Dell without any success. Even the Dell updated driver won't work. I am at a loss on how to repair this. I was trying to install a wireless D-link when I notice that my E drive won't read a CD nor DVD... Can anyone help me on this or what should I do to get my E drive for my CD / DVD to be working again? Has anyone encountered this problem and how was it fixed?

Thanks,

Suzanne

 

[Lottiemansion]

Hi,

Please open device manager & post a picture of your hidden devices.

If you know how please excuse my ramblings from now on!

control panel
System

Select Device manager (top left corner). Say Continue to next question.

Now we need to show "hiden devices"

select view & show hidden device.

Now screen grab that image & post picture. ok?

 

[pavlov]

Hi,

Thanks for your help. I did manage to copy device manager in a word document. Unfortunately, Vista won't let me to copy to the forums. I hope you will be able to open the document for viewing. I am not all that computer savvy, so I'm not sure if this will work. Please let me know if it was not successfull.

Regards,

Suzanne

 

[Lottiemansion]

Hi,

When I requested you to upload the picture, you could have saved it (locally to your system) & then
clicked on the "paper clip" icon on your forum "Quick Reply" message editor.
see above if you are typing.

This will allow you to upload files directly to the forum,

Note:-
File size restrictions do apply butyou should be OK.

Are you showing hidden devices in this screen shot?

 

[Lottiemansion]

Hi,

Try this as an option?

Drivers and Downloads

or this

http://support.us.dell.com/support/...dateid=-1&formatid=-1&source=-1&fileid=191896

 

[pavlov]

Hi,

The first option has beren tried on numerous occasions, still won't work. We delete some upper and lowers filters keys and now we're getting code 28. We tried downloading directly from Dell no success there either. I tried to find a driver from manufacter TSST ( Toshiba/Samsung Tecnologies Corp. ) to no avail. We're strongly considering replacing the CD/DVD RW rom altogether. Might be simpler. This is the third evening working to solve this issue. We're you able to open the word document I had attached to my previous reply and yes the hidden devices were showing ?View attachment device manager.doc

 

[Lottiemansion]

Hi,

Look here for the code explanations: -

Explanation of error codes generated by Device Manager in Windows XP Professional

It will state you need the drivers! So round & round we go.

Please let me think of where we go from here. Back soon