Code 19

[RevBK]

My ACER Laptop won't talk to it's CDDVDW drive. It worked at one time but now when I go into the device info. spot all it says is "windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)"

It is a TSST corp CDDVDW TS-L633B SCSI CdRom Device. Can anyone give me some solution to this problem that doesn't involve wiping everything out and starting over?

 

[Timmah]

1. Go to Start > Type "Regedit" Into Start Search and Press Enter.
2. Remove the Upperfilters and Lowerfilters values completely from the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.
4. Restart your computer.

 

[roy69]

Let us know if this worked so we can mark it as solved.