CD / DVD Driver

[robbiet]

Im a novice but have discovered the following error with my CD/DVD driver:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I have tried searching for updated drivers but have been told I have the latest available!!

Can anyone help with simple step by step instructions please?

 

[Frostmourne]

This should help:

CD-Rom error code 19

Delete the Upper and Lower filters registry value:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10319

 

[Flavius]

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

[UndeR]

Try uninstalling the drivers for your optical drive, run a registry cleaner (like CCleaner), reboot and ru windows normally. Unless it's a very rare external DVD drive, I don't think you'll have any problems running it without other drivers than the one supplied by Windows.