CD/DVD drive gone - Help?

[Pupu]

[Firstly, I'm sorry if I put this thread into the wrong forum.]

This is an issue which has been bothering me for too long, and now I'm annoyed, so I decided to do something about it. I found this little thingie from Microsoft's website, and so I started to follow the instructions...

In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Okay. I found it.

In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.

Alright, I found the UpperFilters...

On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.

Okay, now I deleted the UpperFilters.

In the right pane, click LowerFilters.

Oka-- Hey, wait, I can't find that!

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.

Aww, shucks.

And so I will check the 'Next Steps' section...

If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include...

And so on. It really didn't help me, unfortunately.

I even tried to use the Fix It -thingamabob, but it didn't help me at all. As you can see...

It's telling me what I already know - The CD/DVD drive isn't detected and the problem isn't fixed.

As you can see, the CD/DVD drive is not where it's supposed to be. It has gone 'poof'. And this is making me crazy! I can't play games or such anymore...

Thanks in advance, any help is loved.

Edit: Oops, I forgot to tell a bit about of my laptop. It's an Acer Aspire 5520, it has Windows Vista Home Premium 32-bit and... That's pretty much all I know. (I feel a bit silly now. Ah well.)

 

[stoneys-nutz]

Hello Pupu,
Go in to the Bios and see if it is detected there, post the results and we can go from there.

 

[whs]

Try this: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

[shadman2009]

its not helping me either. I tried everything for this issue.

Im also getting the "This device cannot start. (Code 10)"

there is no lower or upper filters



ive been tryin to fix this since march

 

[stoneys-nutz]

Does the device show up in device manager ?.

 

[shadman2009]

yes it does

 

[whs]

Try this: Open the Hardware and Devices troubleshooter

 

[shadman2009]

nope still nothing


this is ridiculous. I actually went to replace my dvd drive with a new one a week ago but the same issue came back.

it seems that my dvd drive cannot get installed properly when i try to reinstall it
so im getting "code 10"

 

[stoneys-nutz]

Go to the device manager and un-install the DVD/CD drive, reboot and see if it has come back.
This will re-install the drivers, Vista may pick it up and show the drive again.

 

[Pupu]

Hello Pupu,
Go in to the Bios and see if it is detected there, post the results and we can go from there.

Umm... Well, I'm not the best when it comes to Bios stuff, but when I checked the Bios, it didn't mention the CD/DVD drive... Expect in the section called 'Boot'. That section had a 'Boot priority order' list, and the first one was IDEO... IDEO something. I can check that later, if it's important. Anyway, the second one on the list was 'CD/DVD:', but I assume it should tell the name of the CD/DVD drive... Or I'm not sure.

Try this: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

I tried that, but the guide tells me to delete LowerFilters, but I can't delete it, as I can't find it. D=

its not helping me either. I tried everything for this issue.

Im also getting the "This device cannot start. (Code 10)"

there is no lower or upper filters



ive been tryin to fix this since march

I actually don't get that error message. :eek:
I had the UpperFilters on my laptop, but I can't find the LowerFilters.
I've been trying to fix this issue since February... Hopefully this can be fixed, because otherwise I can't play any games (well, maybe a few games...) on my laptop anymore. D=

*sigh* My CD/DVD drive is nowhere to be seen. D=

 

[stoneys-nutz]

If its not showing in the Bios, then check all the cables, both power and data, do you have another drive you can try ?, just to eliminate the drive itself.

 

[Pupu]

If its not showing in the Bios, then check all the cables, both power and data, do you have another drive you can try ?, just to eliminate the drive itself.

So should I open up my laptop? D=
And no, sadly, I don't have another drive. I can go and buy a new one tomorrow, though.

 

[stoneys-nutz]

If its not under warranty then i would open it up and check the cables, both power and data.
Check the cables and post the results, do you know anybody who may have a drive you could try before you buy one, or take the laptop with you when you go to buy one so you can try it first, just to make sure it is the drive gone bad.

 

[Pupu]

If its not under warranty then i would open it up and check the cables, both power and data.
Check the cables and post the results, do you know anybody who may have a drive you could try before you buy one, or take the laptop with you when you go to buy one so you can try it first, just to make sure it is the drive gone bad.

Ahh, this lappietoppie doesn't have a warranty anymore, or at least I think so. I guess I'll try to open up this laptop later.
Now that I think of it, my uncle might have some drives, after all, he collects computer stuff.
Well, I'll try this later, and when I'm done, I'll tell the results (if my laptop works after that! ;P).

 

[John1960]

I had a similar problem with my blueray dvd-rom and tried the solutions that are given by Microsoft. In my case fixing the register did not work as it did for others in other threads on this forum.

However, the cause of this problem can also be something stupid as installing an old program. Unfortunately I only realized it after reinstalling Vista twice (and losing all software etc.) The first time I thought the problem was caused by a corrupted system file. The second time I thought the problem came from a Itunes-driver and then I messed up again, trying to delete entries from the register.

In truth however the problem was caused by the program CameraSuite 2.1 by ArcSoft, which was distributed with Canon cameras (I think). When I realized this, I uninstalled CameraSuite, rebooted and done! So simple (arggh).

(Anyway, I will have a pretty clean C-drive now.)

 

[eldon2nd]

more about my problem with my cd dvd rom not working ...how do i get to my bios to see if my cd dvd rom is in there,,its not listed in my devise manager

 

[wheelsmith]

directions to access the bios on your laptop with either be in the manual or visable on the screen before windows boot. for your model it could be f2.

 

[eldon2nd]

Hey thanks for that i have been having these troubles for a while now i have not found my cd dvd rm anywhere on this lap top its not in the bios, not in the devise manager..it has fanished ! it use to work just fine,,,...most times the rom will not open, then sometimes it will i install a cd shut the drawer and the green light goes on,,, start the drive and in seconds it goes off and nothing happens
this really sucks !!!