Can't uninstall Norman AV software in Vista Home Edition

[godblessall]

Hi, can someone help you pls?

I have been using Norman internet security software for just over a year. Last week, I decided to purchase the AVG internet security software (2-year license) at a retail shop to replace Norman, which had just expired in its 1-year license.

I tried to uninstall Norman before installing AVG from "Control Panel->Unstall a program" and it stated the status as "Successful". However the Norman sub-folder is still in the "Program File" folder. So I deleted the Norman sub-folder manually.

Now, when I tried to install AVG, it detected that my laptop is still installed with Norman AV and recommended that I uninstall it before proceeding with the installation. I went to check Microsoft Internet Security Center and found that it still states that the alert for Norman malware is still active.

How can I do a clean uninstall from Microsoft Security Center before I go ahead with installing the AVG software? I am totally frustrated with this and my laptop is currently not being protected.

Any suggestions or help is appreciated. Many thanks in advance.

 

[Dwarf]

Hi godblessall and welcome to the forums

Here is a link that should help you: :: NORMAN :: Antivirus | Firewall | Network security

 

[MarshallMoore]

I had the same problem when I used control panel but when I used the uninstall program found through the start - all programs-symantec- norton uninstall. I could add another security program. Control panel doesn't remove it properly.

 

[godblessall]

Hi friend, thanks for your comments.

I went to the Norman web site and downloaded the uninstall program, executed it and it said "successful". However, I am still having the same problem at Microsoft Security Center as before.

I wonder if this is a problem prevalent with Norman users.

Further help is appreciated.

 

[godblessall]

Hi MarshallMoore, thanks for your comments.

My AV software is Norman and I don't think it is a Symantec product, which has the Norton product.

Norman has no office in Singapore and I dunno who to approach for help.

:-(

 

[MarshallMoore]

Sorry I've not heard of Norman before, But is there an unistall button if you navigate to Norman using the start orb - all programs, etc.

 

[MarshallMoore]

Got another idea. Look inside the Norman folder for an uninstall.exe via computer-c: - programs - etc. whatever the path is to the Norman folder.

 

[godblessall]

Hi, thanks. I've tried doing that but it couldn't just uninstall completely. I suspect it's with the Microsoft Security Center. Any1 knows how to manually clear the malware configuration at Security Center please?

Any help is greatly appreciated.

 

[bjm_]

It looks like the Security Center cache is probably stuck. Pretty easy to reset, just follow these instructions:

Go to "Start->run..." and type "services.msc".
Find "Windows Management Instrumentation" Service and stop it.
Then go to C:\Windows\System32\wbem and delete the "Repository" folder. ("C:\Windows..." will need to be changed if you did not install windows to it's default location)
Reboot.