I'm troubleshooting a problem on a laptop running Vista Business 32-bit w/SP2 and all windows updates installed.
The problem is that for some reason, when trying to save a document from Office 2007 applications to the user's home network share, it always fails.
After checking permissions and ownership (user has full control of AND ownership of the directory in question), and trying a few things I verified that as follows:
Works:
* Creating new files/folders on share
* Editing an an existing file (including newly created "New..." files) with any non-Office application
* Deleting files/folders
Does not work:
* Renaming any file/folder (including but not limited to newly created "New..." files) - both in Explorer and the commandline
* Saving any document using an Office application - this results in an error message, and leaves a 0 byte file with the specified name
Googling around a bit, I found several other reports of similar problems, and many suggested solutions, but unfortunately, none that work.
So far I have tried:
* Formatting the Offline Files cache (by putting the FormatDatabase value in registry)
* Disabling Offline Files
* Disabling, and even uninstalling the antivirus (Trend OfficeScan)
* Installing this hotfix from Microsoft: http://support.microsoft.com/kb/983458/
... without luck. The problem persists.
Anyone have any suggestions what else could be causing this?
UPDATE:
I wasn't able to fix the bug, but I found an acceptable solution - by adding an entry for "Domain Users" on the root directory of the user home share with only one permission: "List Folder / Read Data", on "This folder only", the issue goes away.
This shouldn't be necessary, as it was working for all other users, but it does seem to successfully evade this particular Vista bug, so it'll do.
The problem is that for some reason, when trying to save a document from Office 2007 applications to the user's home network share, it always fails.
After checking permissions and ownership (user has full control of AND ownership of the directory in question), and trying a few things I verified that as follows:
Works:
* Creating new files/folders on share
* Editing an an existing file (including newly created "New..." files) with any non-Office application
* Deleting files/folders
Does not work:
* Renaming any file/folder (including but not limited to newly created "New..." files) - both in Explorer and the commandline
* Saving any document using an Office application - this results in an error message, and leaves a 0 byte file with the specified name
Googling around a bit, I found several other reports of similar problems, and many suggested solutions, but unfortunately, none that work.
So far I have tried:
* Formatting the Offline Files cache (by putting the FormatDatabase value in registry)
* Disabling Offline Files
* Disabling, and even uninstalling the antivirus (Trend OfficeScan)
* Installing this hotfix from Microsoft: http://support.microsoft.com/kb/983458/
... without luck. The problem persists.
Anyone have any suggestions what else could be causing this?
UPDATE:
I wasn't able to fix the bug, but I found an acceptable solution - by adding an entry for "Domain Users" on the root directory of the user home share with only one permission: "List Folder / Read Data", on "This folder only", the issue goes away.
This shouldn't be necessary, as it was working for all other users, but it does seem to successfully evade this particular Vista bug, so it'll do.
Last edited: